Envy 17-cg1000 Hinge Problems Ughhh

[SLorion78]

Does HP stand for Hardware Problems or Hinge Problems?

I puchased the new version of the HP Envy 17.3 back in the Sept 2022. Shortly after a year I had a problem with the screen that went faulty right after my warranty expired. I was talked into some HP extended warranty program which they took care of the repair.

However when my Envy 17 was returned I noticed the corner of the screen was brighter then before. I thought it was odd, but after being without my laptop I decided I would just live with the extra brightness problem in the corner.  BIG MISTAKE!

Turns out that brightening problem was the hinge problem that plagues HP. It has now gotten to the point where the lid cracks and makes popping noises when opening and the brightening of the corners have gotten worse and ended up on both sides.  

Truly frustrating with HP and their horrible design and ripping off consumers with over priced laptops.  My older Envy was a tank and took a beating for 10 years.  This new laptop I completely baby, always keep in a padded cases and it has never been dropped or physically damaged and its falling apart from poor cheap hinges...

[Max3Aj]

@SLorion78, Welcome to the HP Support Community 

  

I understand you are facing an issue with your HP Envy laptop. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[SLorion78]

I think theres enough documented evidence and complaints on the internet that I may file a Class Action Lawsuit

[Hawks_Eye]

Hi @SLorion78 

Max3Aj is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

It sounds incredibly frustrating to deal with ongoing hinge issues on your HP Envy 17-cg1000, especially after an extended warranty repair. 

I’m sorry you’re dealing with this frustrating issue.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye