Envy 360 screen delaminating around the left hinge.

[kel2000]

The left hinge on my Envy 360 started making a weird, crinkly noise when I closed the laptop last night and this morning I noticed on opening that it's getting stuck and causing the screen to delaminate in that corner. Seeing here this is a known issue. I've wasted more than an hour this morning trying to get somewhere other than the pay-to-chat help (going in circles re-entering my serial number that the HP app won't accept and will not remember even though I keep searching for and -re-adding the device to my dashboard). This is not a software issue, nor was it caused by damage I've done. It's a product defect that it appears has yet to be addressed by HP. This machine is very lightly used as I handle most day-to-day tasks on my phone.

[Nal_NR]

Hi @kel2000,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To get this issue sorted, I recommend you contact phone support as this looks like a hardware issue.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.