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‎09-07-2019 07:28 PM - edited ‎09-07-2019 07:32 PM

HP Recommended
Product: Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

My Envy laptop has been shutting down without warning while on battery power. The battery will be sufficiently charged and it will suddenly shut completely down. It restarts once I plug it back into the AC Power. I read through a couple of threads related to this issue but was unable to find any concrete solutions. I downloaded and ran HP Diagnostics and came up with a failure on the third time running the battery check. While plugged in the battery check came back as a pass but I had to get my battery percentage down in order to check the battery by itself. That came back as a failure with failure ID RLTQ2C-8BA9PS-MFPX6K-C08R13. I'm not sure where to go from here. Buy a new battery? Accept that my laptop is no longer mobile?

1 REPLY 1

‎09-10-2019 03:20 PM

HP Recommended

@MrsTatom

 

Welcome to HP support community.

 

This seems ti be a hardware issue.I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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