• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-11-2019 05:10 PM - edited ‎03-11-2019 06:48 PM

HP Recommended
Product: Envy 17t
Operating System: Microsoft Windows 10 (64-bit)

Got my Envy laptop over two years and battery is failing. Test suggests replacement. But I always run laptop on power. Can I leave a dead battery there? If not, what is the best way to pursue replacement.

4 REPLIES 4

‎03-12-2019 04:05 AM - edited ‎03-12-2019 04:05 AM

HP Recommended

If your battery is removeable, you would be better off removing the dead battery.

 

It would help if you took a look at the bottom of the notebook amongst the tiny letters to locate the ProdID.

 

Kindly post the ProdID in your next reply to your thread.

 

The ProdID is identical to the product number and helps us in determining the notebook's hardware configuration.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-12-2019 04:47 AM

HP Recommended

Hi,

hanks, the product ID is V5E32AV and the battery is NOT removable! I DO NOT use this laptop with battery power, have it as desktop and when used plug in in to external power.

I really need to know IF I CAN LEAVE THE DEAD BATTERY in, your response that I would be better off to remove it is appreciated BUT can I leave it in???

Also, if essentially needed,  how could I proceed with replacement? I do not feel like I would like to open the laptop myself. Apparentle my 3Y Care Pack does not cover the battery replacement.

Your answer would be greatly appreciated.

Many Thanks

 

Was this reply helpful? Yes No

‎03-12-2019 05:13 AM - edited ‎03-12-2019 05:15 AM

HP Recommended

Thanks for properly identifying your notebook. 

 

I would replace the battery with a new one to protect the notebook's system board.

The part number information is below.The replacement battery is relatively inexpensive.

849314-856ASSY-BATT 3C 41WH 3.63Ah LI SG03041XL-PR

https://www.google.com/search?q=HP+849314-856&oq=HP+849314-856&aqs=chrome..69i57j69i64l3.1791j0j8&so...

 

If you feel comfortable replacing the battery yourself, see the remove and replace videos at the link below this line.

http://h20574.www2.hp.com/results.htm?SID=7771351&MEID=1CC869EA-7617-4517-ACC7-B2D5E5C711D8

 

You can also have it done at a PC/Laptop shop.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-12-2019 04:24 PM

HP Recommended

Since I do not use laptop without power plugged in, can I just remove the battery and keep using it just plugged into the power?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.