Envy Left Hinge Failure

[Kristine16]

As with a lot of other laptop owners on this site, I have an Envy laptop that is less than 3 years old with a left hinge failure.  The laptop was not dropped.  My daughter was typing on it when she heard a cracking sound and the hinge let go.  I tried to contact HP directly after reading some of the stories here thinking that they wouldn't want any more bad publicity regarding this issue, and nope---they just blew me off with "so sorry, we can't help you because your laptop is out of warranty".  

I use an HP desktop and a laptop for work, and I have an HP desktop and 2 other HP laptops besides the broken one at home.  And all I get is, "so sorry, we can't help you because your laptop is out of warranty" even though HP is more than aware that they have a hinge failure issue.  Wow.

[A_Gayathri]

Hi @Kristine16,

Welcome to the HP Support Community

I understand you are facing an issue with Left Hinge Failure your HP ENVY X360 Laptop - 15m-Ed0013dx. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kristine16]

Hi Gaya1239.  I did not receive the private message from you.  I looked in my private message box and tried your link and no messages appeared.  Can you send me the private message again?  Thank you very much.