Envy Left Hinge

[AU1234]

I have the same problem as dozens of other people. The left hinge is separating and beginning to pull the screen away from the lid on my 16 month old Envy laptop. The laptop is only used at home and has never been dropped or damaged. This is the same design flaw reported in this forum and across the internet. How can I get help from HP to repair this without paying just to talk to someone? This laptop is clearly "not fit for purpose" as defined by Australian law. Thank you for any advice.

[Elohi_NR]

Hi @AU1234,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.