Envy X360 13 BIOS F.31 Problems

[Nikola233]

Hi,

I updated Bios to F.31 on my Envy X360 13 with Ryzen5 CPU and got some serious problems. Firstly, SSD transfer mode downgraded to PCIe 1.0 x4, from original PCIe 3.0 x4. Secondly, available memory reduced to 6Gb as GPU get more shared memory than previous version F.21.

I tried to rollback Bios and found an option on Hardware Diagnostics UEFI, but proccess stoped in an error "unable to open bios signature file". It seems rollback function is prohibited.

I wonder is there an new version on the way to solve above problems. Or how can I rollback Bios to previous version?

Thanks in advanced!

[Buggsy247]

I have the same issue my pc wont let me rollback

[Raj1788]

@Buggsy247

@Nikola233

Welcome to the HP Support Community

I would personally suggest you contact our HP phone support for better assistance.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Buggsy247]

I have looked at other posts about wrong bios versions in the driver's section. Can you provide the right version, please?

Product Number: W2N08UAR

[Raj1788]

@Buggsy247

Thanks for the reply.

Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-17-x000-notebook-pc-series/11203107/mo... for the HP Notebook System BIOS Update

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Buggsy247]

I basically updated my bios to f.31 and it screwed up a lot. Can't do a windows+b trick or get flashing caps lock. windows +v gives me CMOS error and resets bios. I made USB 4 in 1 key from this site and it won't work either. I basically need a miracle or a way to flash bios too old version using a working method.

[Buggsy247]

That bios version is what screwed up everything.

[Nikola233]

Days ago, Windows Update pushed an update then the bios version upgraded to f32 but nothing changed. 

[Nikola233]

Sorry my device is AMD platform