Envy XP360 battery

[XPman]

Purchased this X360 in April of 2021 at a cost of just north of $2k. I bought it for the components it had plus the aesthetic look of the unit. Now, two years later, the battery dies on it. I purchased a new battery and followed the instructions to install it. The battery and laptop worked as it should for one day and now, I have the same problem again. I am disappointed with the build quality of such an expensive unit. It should last a lot longer than two years. I stayed away from HP products over the years and now I realize I wise a lot wiser back then. My wife has a similar unit and it looks like we will be dropping some more funds on possibly Lenovo or Asus next time. HP is terrible at product support, but I am guessing the other companies probably are not much better. My hope is this message gets across so other individuals don't make the same mistakes we have made.

[Raj_05]

Hi @XPman,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support  

[XPman]

Product ID: 8JVO3AV

S/N: CND0494LTS

[XPman]

[pbroussard]

Have you calibrated the new battery? Look here if not- https://support.hp.com/us-en/document/ish_2268927-1713329-16 

[XPman]

Battery won't run long enough to perform task.

[Raj_05]

Hi @XPman,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[XPman · Accepted solution]

Thank-you for all your help, but since this unit is off warranty, I am not shelling out more of my hard-earned funds to repair this unit only to have it die again in two years. I have a six year-old Lenovo Flipbook, still running six hours on battery, and half the cost, which this unit was to replace, to take over for this unit. I have spent north of $3k on HP laptops, plus $75 for a new battery, and that will be the last dime I donate to this company.

Once again, thanks for your assistance.