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‎01-20-2023 03:42 AM

HP Recommended
Product: HP ENVY x360 - 15-bq181no
Operating System: Microsoft Windows 10 (64-bit)

When I choose restart in W10 the machine  shuts off instead of restart.

Category:
14 REPLIES 14

‎01-20-2023 10:45 AM

HP Recommended

Hello @kstrid 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

Was this reply helpful? Yes No

‎01-20-2023 11:17 AM

HP Recommended

Operativsystemets namn Microsoft Windows 10 Home
Version 10.0.19045 version 19045
Ytterligare beskrivning av operativsystemet Inte tillgängligt
Operativsystemets tillverkare Microsoft Corporation
Datornamn DESKTOP-CRKRS98
Datortillverkare HP
Datormodell HP ENVY x360 Convertible 15-bq1xx
Datortyp x64-based PC
System-SKU 2PN63EA#UUW
Processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, 2000 Mhz, 4 kärnor, 8 logiska processorer
BIOS-version och -datum AMI F.24, 2022-03-16
SMBIOS-version 3.0
Version av inbäddad styrenhet 63.18
BIOS-läge UEFI
Baskortstillverkare HP
Baskortsprodukt 83C6
Baskortsversion 63.18
Plattformsroll Bärbar
Tillstånd för säker start På
PCR7-konfiguration Bindning är möjlig
Windows-katalog C:\Windows
Systemkatalog C:\Windows\system32
Startenhet \Device\HarddiskVolume1
Nationella inställningar Sverige
HAL (Hardware Abstraction Layer) Version = "10.0.19041.2251"
Användarnamn DESKTOP-CRKRS98\HP Envy
Tidszon Västeuropa, normaltid
Installerat fysiskt minne (RAM) 8,00 GB
Sammanlagt fysiskt minne 7,71 GB
Tillgängligt fysiskt minne 4,42 GB
Sammanlagt virtuellt minne 9,58 GB
Tillgängligt virtuellt minne 6,14 GB
Växlingsfilsutrymme 1,88 GB
Växlingsfil C:\pagefile.sys
Kernel DMA-skydd Av
Virtualiseringsbaserad säkerhet Inte aktiverat
Enhetskrypteringsstöd Anledningar till att automatisk enhetskryptering misslyckats: Hardware Security Test Interface misslyckades och enheten använder inte vänteläge med anslutning, Otillåten buss/enhet med DMA-stöd identifierades
Hyper-V - Tillägg för VM-övervakningsläge Ja
Hyper-V - Tillägg för adressöversättning på nivå två Ja
Hyper-V - Virtualisering aktiverad i inbyggd programvara Nej
Hyper-V - Dataexekveringsskydd Ja

Was this reply helpful? Yes No

‎01-20-2023 11:26 AM - edited ‎01-20-2023 11:27 AM

HP Recommended

Hello @kstrid

Thanks for reporting.

 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.9.0.0 Rev.A

65.7 MB

Nov 30, 2022

Download

 

(2) Shutdown notebook and wait 10 seconds

(3) Power on notebook and constantly press and release F2 key to enter HP Diagnostics UEFI

- Choose <System Tests>

- Choose <Extensive Test>

- Choose <Run once>

 

(4) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Was this reply helpful? Yes No

‎01-20-2023 12:47 PM

HP Recommended

ok I come back with the result. thx

Was this reply helpful? Yes No

‎01-20-2023 02:31 PM - last edited on ‎01-21-2023 08:17 AM by Retired

HP Recommended

2023-01-20 20:00:01 ================================================
2023-01-20 20:00:01 EFI System Diagnostic 7.0.1.0 Started
2023-01-20 20:00:01 Load Options Blank
2023-01-20 20:00:01 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2023-01-20 20:00:01 Found HP Thermal Diagnostic Protocol
2023-01-20 20:00:01 [L]> System ID: 83C6
2023-01-20 20:00:01 HP BIOS Image Interface Protocol Version 2.0
2023-01-20 20:00:01 [L]> Found 8 Processors 8 Enabled Processors
2023-01-20 20:00:01 [L]> MpService2 found Bsp at index 0
2023-01-20 20:00:01 [L]> Found 2 Absolute Pointer Protocol(s)
2023-01-20 20:00:01 [L]> Found Device path associated with Absolute Pointer Protocol.
2023-01-20 20:00:02 [L]> 0 UART device path node found.
2023-01-20 20:00:02 Found Touch Screen Device
2023-01-20 20:00:02 System Family: = 2
2023-01-20 20:00:02 Filter Serial Port Test for SystemFamily 2
2023-01-20 20:00:02 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2023-01-20 20:00:02 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2023-01-20 20:00:02 [L]> PlatformLang reported as en-US.
2023-01-20 20:00:02 [L]> Language Selected is currently (eng).
2023-01-20 20:00:19 ================================================
2023-01-20 20:00:19 EFI System Diagnostic 7.0.1.0 Started
2023-01-20 20:00:19 Load Options Blank
2023-01-20 20:00:19 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2023-01-20 20:00:19 Found HP Thermal Diagnostic Protocol
2023-01-20 20:00:19 [L]> System ID: 83C6
2023-01-20 20:00:19 HP BIOS Image Interface Protocol Version 2.0
2023-01-20 20:00:19 [L]> Found 8 Processors 8 Enabled Processors
2023-01-20 20:00:19 [L]> MpService2 found Bsp at index 0
2023-01-20 20:00:19 [L]> Found 2 Absolute Pointer Protocol(s)
2023-01-20 20:00:19 [L]> Found Device path associated with Absolute Pointer Protocol.
2023-01-20 20:00:20 [L]> 0 UART device path node found.
2023-01-20 20:00:20 Found Touch Screen Device
2023-01-20 20:00:20 System Family: = 2
2023-01-20 20:00:20 Filter Serial Port Test for SystemFamily 2
2023-01-20 20:00:20 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2023-01-20 20:00:20 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2023-01-20 20:00:20 [L]> PlatformLang reported as en-US.
2023-01-20 20:00:20 [L]> Language Selected is currently (eng).
2023-01-20 20:00:37 ================================================
2023-01-20 20:00:37 EFI System Diagnostic 7.0.1.0 Started
2023-01-20 20:00:37 Load Options Blank
2023-01-20 20:00:37 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2023-01-20 20:00:37 Found HP Thermal Diagnostic Protocol
2023-01-20 20:00:37 [L]> System ID: 83C6
2023-01-20 20:00:37 HP BIOS Image Interface Protocol Version 2.0
2023-01-20 20:00:37 [L]> Found 8 Processors 8 Enabled Processors
2023-01-20 20:00:37 [L]> MpService2 found Bsp at index 0
2023-01-20 20:00:37 [L]> Found 2 Absolute Pointer Protocol(s)
2023-01-20 20:00:37 [L]> Found Device path associated with Absolute Pointer Protocol.
2023-01-20 20:00:38 [L]> 0 UART device path node found.
2023-01-20 20:00:38 Found Touch Screen Device
2023-01-20 20:00:38 System Family: = 2
2023-01-20 20:00:38 Filter Serial Port Test for SystemFamily 2
2023-01-20 20:00:38 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2023-01-20 20:00:38 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2023-01-20 20:00:38 [L]> PlatformLang reported as en-US.
2023-01-20 20:00:38 [L]> Language Selected is currently (eng).
2023-01-20 20:00:55 ================================================
2023-01-20 20:00:55 EFI System Diagnostic 7.0.1.0 Started
2023-01-20 20:00:55 Load Options Blank
2023-01-20 20:00:55 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2023-01-20 20:00:55 Found HP Thermal Diagnostic Protocol
2023-01-20 20:00:55 [L]> System ID: 83C6
2023-01-20 20:00:55 HP BIOS Image Interface Protocol Version 2.0
2023-01-20 20:00:55 [L]> Found 8 Processors 8 Enabled Processors
2023-01-20 20:00:55 [L]> MpService2 found Bsp at index 0
2023-01-20 20:00:55 [L]> Found 2 Absolute Pointer Protocol(s)
2023-01-20 20:00:55 [L]> Found Device path associated with Absolute Pointer Protocol.
2023-01-20 20:00:55 [L]> 0 UART device path node found.
2023-01-20 20:00:55 Found Touch Screen Device
2023-01-20 20:00:55 System Family: = 2
2023-01-20 20:00:55 Filter Serial Port Test for SystemFamily 2
2023-01-20 20:00:55 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2023-01-20 20:00:55 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2023-01-20 20:00:55 [L]> PlatformLang reported as en-US.
2023-01-20 20:00:55 [L]> Language Selected is currently (eng).
2023-01-20 20:01:27 Initializing Drive Library.
2023-01-20 20:01:27 TscPerSecond = 076FC49ACh
2023-01-20 20:01:35 Installed DTD ATA Commands Protocol
2023-01-20 20:01:35 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2023-01-20 20:01:35 0 Total ATA Drives Found
2023-01-20 20:01:35 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2023-01-20 20:01:35 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2023-01-20 20:01:35 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:1,Dev:0,Func:0), BAR(0x00000000FE300000).
2023-01-20 20:01:35 NVMe device connected at NamespaceID 0x1
2023-01-20 20:01:35 Device Node NVMe(0x1,33-0D-26-00-03-0D-08-00).
2023-01-20 20:01:35 Drive 0 - RTD3 Entry Latency: 500000
2023-01-20 20:01:35 Drive 0 - Firmware Revision: AAHA4102
2023-01-20 20:01:35 Drive 0 - VidDid: 0x1161179
2023-01-20 20:01:35 Drive 0 - SMART Log NSID NOT Supported.
2023-01-20 20:01:35 Drive 0 - Short/Long DST Supported.
2023-01-20 20:01:35 Drive 0 - The Medium is Removable
2023-01-20 20:01:35 Drive 0 - LBA Format: Using Format 0
2023-01-20 20:01:35 Drive 0 - Logical Sector Size: 512
2023-01-20 20:01:35 NVMePassThruGetBlockIoProtocolDirectly(): Found 5 supporting EFI_BLOCK_IO_PROTOCOL.
2023-01-20 20:01:35 Linked Block I/O Protocol (0xCBC83050) to Drive 0
2023-01-20 20:01:35 Drive 0, LastBlock = 0x1DCF32AF IoAlign 0x2
2023-01-20 20:01:35 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2023-01-20 20:01:35 1 Total Hard Disc Drives Found
2023-01-20 20:01:35 0 Total Optical Disc Drives Found
2023-01-20 20:01:35 Found 1 Hard Disk Drives
2023-01-20 20:01:35 Found 0 Optical Disk Drives
2023-01-20 20:01:35 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2023-01-20 20:01:35 Failed to initialize NVDIMM modules.
2023-01-20 20:01:35 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x5B, Worse is 0x00.
2023-01-20 20:01:35 SSD Wear Data: 00 00 00 00 00 00.
2023-01-20 20:01:35 [L]> System ID: 83C6
2023-01-20 20:01:35 System Model: = HP ENVY x360 Convertible 15-bq1xx
2023-01-20 20:01:35 System SKU: = 2PN63EA#UUW
2023-01-20 20:01:35 System ID: 83C6
2023-01-20 20:01:35 [L]> SMBIOS Type: 3, ID: 0 not found.
2023-01-20 20:01:35 Type 11 OS Image: BUILDID#17WW3RST602#SUUW#DUUW
2023-01-20 20:01:35 Warranty Start Date: 04/11/2018
2023-01-20 20:01:35 HDD 0 Type : NVMe
2023-01-20 20:01:35 HDD 0 Model : KXG50ZNV256G TOSHIBA
2023-01-20 20:01:35 HDD 0 Firmware: AAHA4102
2023-01-20 20:01:35 HDD 0 Serial: Z7OB31G2K5VS
2023-01-20 20:01:35 DIMM 0 Serial Number: [Personal Information Removed]
2023-01-20 20:01:35 DIMM 0 Part Number : M471A5244CB0-CRC
2023-01-20 20:01:35 DIMM 1 Serial Number: [Personal Information Removed]
2023-01-20 20:01:35 DIMM 1 Part Number : M471A5244CB0-CRC
2023-01-20 20:01:35 BIOS Revision: F.24
2023-01-20 20:01:35 [L]> Platform Vendor ID : 0x1022
2023-01-20 20:01:35 [L]> Platform Device ID : 0x15E8
2023-01-20 20:01:35 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2023-01-20 20:01:35 InitializeCeeLogs - No Records Found
2023-01-20 20:01:35 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2023-01-20 20:01:35 Type 11 1 tables
2023-01-20 20:01:35 Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000000Ch), String count (000000000000000Dh)
2023-01-20 20:01:35 HPBATDET: Environment Variable not found.
2023-01-20 20:01:35 BATDET: Date 1//12//2018
2023-01-20 20:01:35 BATDET: 0
2023-01-20 20:01:35 [L]> BATDET: HP
2023-01-20 20:01:35 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2023-01-20 20:01:35 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2023-01-20 20:01:35 Legacy Support:
2023-01-20 20:01:35 *Disable
2023-01-20 20:01:35 Enable
2023-01-20 20:01:35 GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled.
2023-01-20 20:01:35 Secure Boot:
2023-01-20 20:01:35 Disable
2023-01-20 20:01:35 *Enable
2023-01-20 20:01:35 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2023-01-20 20:01:35 BIOS Config Table Adaptive Battery Extender section was not found.
2023-01-20 20:01:35 BIOS Config Table DMAr Protection section was not found.
2023-01-20 20:01:35 Starting Graphical System Diagnostic Menu
2023-01-20 20:01:38 Uninstalling DTD ATA Commands Protocol
2023-01-20 20:01:38 Exiting System Diagnostics
2023-01-20 20:03:00 ================================================
2023-01-20 20:03:00 EFI System Diagnostic 7.0.1.0 Started
2023-01-20 20:03:00 Load Options Blank
2023-01-20 20:03:00 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2023-01-20 20:03:00 Found HP Thermal Diagnostic Protocol
2023-01-20 20:03:00 [L]> System ID: 83C6
2023-01-20 20:03:00 HP BIOS Image Interface Protocol Version 2.0
2023-01-20 20:03:00 [L]> Found 8 Processors 8 Enabled Processors
2023-01-20 20:03:00 [L]> MpService2 found Bsp at index 0
2023-01-20 20:03:00 [L]> Found 2 Absolute Pointer Protocol(s)
2023-01-20 20:03:00 [L]> Found Device path associated with Absolute Pointer Protocol.
2023-01-20 20:03:01 [L]> 0 UART device path node found.
2023-01-20 20:03:01 Found Touch Screen Device
2023-01-20 20:03:01 System Family: = 2
2023-01-20 20:03:01 Filter Serial Port Test for SystemFamily 2
2023-01-20 20:03:01 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2023-01-20 20:03:01 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2023-01-20 20:03:01 [L]> Language Selected is currently (ara).
2023-01-20 20:03:03 Initializing Drive Library.
2023-01-20 20:03:03 TscPerSecond = 076FCECB8h
2023-01-20 20:03:11 Installed DTD ATA Commands Protocol
2023-01-20 20:03:11 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2023-01-20 20:03:11 0 Total ATA Drives Found
2023-01-20 20:03:11 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2023-01-20 20:03:11 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2023-01-20 20:03:11 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:1,Dev:0,Func:0), BAR(0x00000000FE300000).
2023-01-20 20:03:11 NVMe device connected at NamespaceID 0x1
2023-01-20 20:03:11 Device Node NVMe(0x1,33-0D-26-00-03-0D-08-00).
2023-01-20 20:03:11 Drive 0 - RTD3 Entry Latency: 500000
2023-01-20 20:03:11 Drive 0 - Firmware Revision: AAHA4102
2023-01-20 20:03:11 Drive 0 - VidDid: 0x1161179
2023-01-20 20:03:11 Drive 0 - SMART Log NSID NOT Supported.
2023-01-20 20:03:11 Drive 0 - Short/Long DST Supported.
2023-01-20 20:03:11 Drive 0 - The Medium is Removable
2023-01-20 20:03:11 Drive 0 - LBA Format: Using Format 0
2023-01-20 20:03:11 Drive 0 - Logical Sector Size: 512
2023-01-20 20:03:11 NVMePassThruGetBlockIoProtocolDirectly(): Found 5 supporting EFI_BLOCK_IO_PROTOCOL.
2023-01-20 20:03:11 Linked Block I/O Protocol (0xCBC83050) to Drive 0
2023-01-20 20:03:11 Drive 0, LastBlock = 0x1DCF32AF IoAlign 0x2
2023-01-20 20:03:11 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2023-01-20 20:03:11 1 Total Hard Disc Drives Found
2023-01-20 20:03:11 0 Total Optical Disc Drives Found
2023-01-20 20:03:11 Found 1 Hard Disk Drives
2023-01-20 20:03:11 Found 0 Optical Disk Drives
2023-01-20 20:03:11 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2023-01-20 20:03:11 Failed to initialize NVDIMM modules.
2023-01-20 20:03:11 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x5B, Worse is 0x00.
2023-01-20 20:03:11 SSD Wear Data: 00 00 00 00 00 00.
2023-01-20 20:03:11 [L]> System ID: 83C6
2023-01-20 20:03:11 System Model: = HP ENVY x360 Convertible 15-bq1xx
2023-01-20 20:03:11 System SKU: = 2PN63EA#UUW
2023-01-20 20:03:11 System ID: 83C6
2023-01-20 20:03:11 [L]> SMBIOS Type: 3, ID: 0 not found.
2023-01-20 20:03:11 Type 11 OS Image: BUILDID#17WW3RST602#SUUW#DUUW
2023-01-20 20:03:11 Warranty Start Date: 04/11/2018
2023-01-20 20:03:11 HDD 0 Type : NVMe
2023-01-20 20:03:11 HDD 0 Model : KXG50ZNV256G TOSHIBA
2023-01-20 20:03:11 HDD 0 Firmware: AAHA4102
2023-01-20 20:03:11 HDD 0 Serial: Z7OB31G2K5VS
2023-01-20 20:03:11 DIMM 0 Serial Number: [Personal Information Removed]
2023-01-20 20:03:11 DIMM 0 Part Number : M471A5244CB0-CRC
2023-01-20 20:03:11 DIMM 1 Serial Number: [Personal Information Removed]
2023-01-20 20:03:11 DIMM 1 Part Number : M471A5244CB0-CRC
2023-01-20 20:03:11 BIOS Revision: F.24
2023-01-20 20:03:11 [L]> Platform Vendor ID : 0x1022
2023-01-20 20:03:11 [L]> Platform Device ID : 0x15E8
2023-01-20 20:03:11 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2023-01-20 20:03:11 InitializeCeeLogs - No Records Found
2023-01-20 20:03:11 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2023-01-20 20:03:11 Type 11 1 tables
2023-01-20 20:03:11 Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000000Ch), String count (000000000000000Dh)
2023-01-20 20:03:11 HPBATDET: Environment Variable not found.
2023-01-20 20:03:11 BATDET: Date 1//12//2018
2023-01-20 20:03:11 BATDET: 0
2023-01-20 20:03:11 [L]> BATDET: HP
2023-01-20 20:03:11 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2023-01-20 20:03:11 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2023-01-20 20:03:11 Legacy Support:
2023-01-20 20:03:11 *Disable
2023-01-20 20:03:11 Enable
2023-01-20 20:03:11 GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled.
2023-01-20 20:03:11 Secure Boot:
2023-01-20 20:03:11 Disable
2023-01-20 20:03:11 *Enable
2023-01-20 20:03:11 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2023-01-20 20:03:11 BIOS Config Table Adaptive Battery Extender section was not found.
2023-01-20 20:03:11 BIOS Config Table DMAr Protection section was not found.
2023-01-20 20:03:11 Starting Graphical System Diagnostic Menu
2023-01-20 20:03:54 System Fast Test Selected
2023-01-20 20:03:54 [L]> Total Memory 7904MB, Free 7788MB (1993764 Pages)
2023-01-20 20:03:54 [L]> Calculated 0x000000001A66FD68 TSC Ticks per MB.
2023-01-20 20:03:54 Estimated Total Time Required = 2041s
2023-01-20 20:03:54 Battery Test Started
2023-01-20 20:03:54 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2023-01-20 20:03:54 System reports 1 batteries supported.
2023-01-20 20:03:54 Battery Pack Supplier Index: 5.
2023-01-20 20:03:54 Battery MFG Date 1/12/2018.
2023-01-20 20:03:54 Battery0: Charged to 100% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2023-01-20 20:03:54 Will not check battery charging since the remaining capacity is bigger than 90%
2023-01-20 20:03:54 Battery 0: Charge not detected, Executing Battery Full Test
2023-01-20 20:03:54 [L]> Battery state is good.
2023-01-20 20:03:57 Battery 0 returned 0x0000000000000000
2023-01-20 20:03:57 Batt 0: Result: 0x0
2023-01-20 20:03:57 Batt 0: Serial: 41484 01/12/2018
2023-01-20 20:03:57 Batt 0: Manufacturer: 333-54-2C-A
2023-01-20 20:03:57 Batt 0: CTNumber: 6GFTF31CFACL7V
2023-01-20 20:03:57 Batt 0: DesignCycleCount: 1000 Design Capacity: 4835mAh Full Charge Capcity 4324mAh
2023-01-20 20:03:57 Batt 0: RemainingCapacity: 4324mAh Max Error: 0000001 CycleCount: 10
2023-01-20 20:03:57 Batt 0: Temperature: 000026 Voltage: 12904mV Current: 0mA
2023-01-20 20:03:57 Batt 0: DesignVoltate: 11550mV StatusWord: 0x000C0 CellVoltage1: 4266mV
2023-01-20 20:03:57 Batt 0: CellVoltage2: 4285mV CellVoltage3: 4354mV CellVoltage4: 0mV
2023-01-20 20:03:57 Batt 0: Warranty: 000003 Calibration: 0x00003 ChargeControlSupported: YES
2023-01-20 20:03:57 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 0
2023-01-20 20:03:57 Batt 0: ChargeCapacity: 89mAh TempAlarm: NO DeepDischarge: NO
2023-01-20 20:03:57 Batt 0: FullCharge: YES FullChargeStatus: 000000 BatteryCharge: YES
2023-01-20 20:03:57 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2023-01-20 20:03:57 Overall Battery Result = 7
2023-01-20 20:03:57 CPU Test Started
2023-01-20 20:03:57 Start Numeric Coprocessor Test.
2023-01-20 20:04:05 CPU Test Completed - Result 1
2023-01-20 20:04:05 Wireless Module Check Started
2023-01-20 20:04:05 Wireless Module Check Completed - Result 1
2023-01-20 20:04:06 SMART Check Started
2023-01-20 20:04:06 SMART Check Completed - Result 1
2023-01-20 20:04:06 Short DST Started
2023-01-20 20:04:06 NVMeSendSelfTest(): DST Test in Progress
2023-01-20 20:04:06 NVMePassThruStartDST(): Sending SELF-DST Success
2023-01-20 20:04:06 Memory Fast Check Started
2023-01-20 20:04:23 NVMePassThruPollDSTStatus() success, Percent = 15
2023-01-20 20:04:23 Hard Drive 0 Returned Short DST Status 15 Percentage 15
2023-01-20 20:04:31 NVMePassThruPollDSTStatus() success, Percent = 21
2023-01-20 20:04:31 Hard Drive 0 Returned Short DST Status 15 Percentage 21
2023-01-20 20:04:42 NVMePassThruPollDSTStatus() success, Percent = 31
2023-01-20 20:04:42 Hard Drive 0 Returned Short DST Status 15 Percentage 31
2023-01-20 20:05:02 NVMePassThruPollDSTStatus() success, Percent = 48
2023-01-20 20:05:02 Hard Drive 0 Returned Short DST Status 15 Percentage 48
2023-01-20 20:07:48 ================================================
2023-01-20 20:07:48 EFI System Diagnostic 7.0.1.0 Started
2023-01-20 20:07:48 Load Options Blank
2023-01-20 20:07:48 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2023-01-20 20:07:48 Found HP Thermal Diagnostic Protocol
2023-01-20 20:07:48 [L]> System ID: 83C6
2023-01-20 20:07:48 HP BIOS Image Interface Protocol Version 2.0
2023-01-20 20:07:48 [L]> Found 8 Processors 8 Enabled Processors
2023-01-20 20:07:48 [L]> MpService2 found Bsp at index 0
2023-01-20 20:07:48 [L]> Found 2 Absolute Pointer Protocol(s)
2023-01-20 20:07:48 [L]> Found Device path associated with Absolute Pointer Protocol.
2023-01-20 20:07:48 [L]> 0 UART device path node found.
2023-01-20 20:07:48 Found Touch Screen Device
2023-01-20 20:07:48 System Family: = 2
2023-01-20 20:07:48 Filter Serial Port Test for SystemFamily 2
2023-01-20 20:07:48 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2023-01-20 20:07:48 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2023-01-20 20:07:48 [L]> Language Selected is currently (eng).
2023-01-20 20:07:50 Initializing Drive Library.
2023-01-20 20:07:50 TscPerSecond = 076FC7238h
2023-01-20 20:07:58 Installed DTD ATA Commands Protocol
2023-01-20 20:07:58 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2023-01-20 20:07:58 0 Total ATA Drives Found
2023-01-20 20:07:58 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2023-01-20 20:07:58 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2023-01-20 20:07:58 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:1,Dev:0,Func:0), BAR(0x00000000FE300000).
2023-01-20 20:07:58 NVMe device connected at NamespaceID 0x1
2023-01-20 20:07:58 Device Node NVMe(0x1,33-0D-26-00-03-0D-08-00).
2023-01-20 20:07:58 Drive 0 - RTD3 Entry Latency: 500000
2023-01-20 20:07:58 Drive 0 - Firmware Revision: AAHA4102
2023-01-20 20:07:58 Drive 0 - VidDid: 0x1161179
2023-01-20 20:07:58 Drive 0 - SMART Log NSID NOT Supported.
2023-01-20 20:07:58 Drive 0 - Short/Long DST Supported.
2023-01-20 20:07:58 Drive 0 - The Medium is Removable
2023-01-20 20:07:58 Drive 0 - LBA Format: Using Format 0
2023-01-20 20:07:58 Drive 0 - Logical Sector Size: 512
2023-01-20 20:07:58 NVMePassThruGetBlockIoProtocolDirectly(): Found 5 supporting EFI_BLOCK_IO_PROTOCOL.
2023-01-20 20:07:58 Linked Block I/O Protocol (0xCBC83050) to Drive 0
2023-01-20 20:07:58 Drive 0, LastBlock = 0x1DCF32AF IoAlign 0x2
2023-01-20 20:07:58 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2023-01-20 20:07:58 1 Total Hard Disc Drives Found
2023-01-20 20:07:58 0 Total Optical Disc Drives Found
2023-01-20 20:07:58 Found 1 Hard Disk Drives
2023-01-20 20:07:58 Found 0 Optical Disk Drives
2023-01-20 20:07:58 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2023-01-20 20:07:58 Failed to initialize NVDIMM modules.
2023-01-20 20:07:58 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x5B, Worse is 0x00.
2023-01-20 20:07:58 SSD Wear Data: 00 00 00 00 00 00.
2023-01-20 20:07:58 [L]> System ID: 83C6
2023-01-20 20:07:58 System Model: = HP ENVY x360 Convertible 15-bq1xx
2023-01-20 20:07:58 System SKU: = 2PN63EA#UUW
2023-01-20 20:07:58 System ID: 83C6
2023-01-20 20:07:58 [L]> SMBIOS Type: 3, ID: 0 not found.
2023-01-20 20:07:58 Type 11 OS Image: BUILDID#17WW3RST602#SUUW#DUUW
2023-01-20 20:07:58 Warranty Start Date: 04/11/2018
2023-01-20 20:07:58 HDD 0 Type : NVMe
2023-01-20 20:07:58 HDD 0 Model : KXG50ZNV256G TOSHIBA
2023-01-20 20:07:58 HDD 0 Firmware: AAHA4102
2023-01-20 20:07:58 HDD 0 Serial: Z7OB31G2K5VS
2023-01-20 20:07:58 DIMM 0 Serial Number: [Personal Information Removed]
2023-01-20 20:07:58 DIMM 0 Part Number : M471A5244CB0-CRC
2023-01-20 20:07:58 DIMM 1 Serial Number: [Personal Information Removed]
2023-01-20 20:07:58 DIMM 1 Part Number : M471A5244CB0-CRC
2023-01-20 20:07:58 BIOS Revision: F.24
2023-01-20 20:07:58 [L]> Platform Vendor ID : 0x1022
2023-01-20 20:07:58 [L]> Platform Device ID : 0x15E8
2023-01-20 20:07:58 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2023-01-20 20:07:58 InitializeCeeLogs - No Records Found
2023-01-20 20:07:58 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2023-01-20 20:07:58 Type 11 1 tables
2023-01-20 20:07:58 Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000000Ch), String count (000000000000000Dh)
2023-01-20 20:07:58 HPBATDET: Environment Variable not found.
2023-01-20 20:07:58 BATDET: Date 1//12//2018
2023-01-20 20:07:58 BATDET: 0
2023-01-20 20:07:58 [L]> BATDET: HP
2023-01-20 20:07:58 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2023-01-20 20:07:58 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2023-01-20 20:07:58 Legacy Support:
2023-01-20 20:07:58 *Disable
2023-01-20 20:07:58 Enable
2023-01-20 20:07:58 GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled.
2023-01-20 20:07:58 Secure Boot:
2023-01-20 20:07:58 Disable
2023-01-20 20:07:58 *Enable
2023-01-20 20:07:58 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2023-01-20 20:07:58 BIOS Config Table Adaptive Battery Extender section was not found.
2023-01-20 20:07:58 BIOS Config Table DMAr Protection section was not found.
2023-01-20 20:07:58 Starting Graphical System Diagnostic Menu
2023-01-20 20:08:12 System Extensive Test Selected
2023-01-20 20:08:12 [L]> Total Memory 7904MB, Free 7788MB (1993764 Pages)
2023-01-20 20:08:13 [L]> Calculated 0x00000000BBB2E948 TSC Ticks per MB.
2023-01-20 20:08:13 Drive Partition 2 (NOTOUCH)
2023-01-20 20:08:13 Drive Partition 4 (NOTOUCH)
2023-01-20 20:08:13 Found 4 Partitions on Drive
2023-01-20 20:08:13 SectorPerCluster 0x2
2023-01-20 20:08:13 Cluster Size 0x400
2023-01-20 20:08:13 Partition has 0x18000 Clusters
2023-01-20 20:08:13 Volume is FAT32
2023-01-20 20:08:13 Drive 0, Partition 0 - Decoding FAT data
2023-01-20 20:08:13 Partition Starting LBA 0x800
2023-01-20 20:08:13 Partition Size in LBA 0x32000
2023-01-20 20:08:13 Partition (FAT32) Clusters: Read=0xF91A Skipped=0x86E6 Total=0x18000
2023-01-20 20:08:14 NTFS Blocks Used 306397, Free 1642159
2023-01-20 20:08:14 EXT3 Blocks Used 0, Free 0
2023-01-20 20:08:14 FAT32 Clusters Used 63770, Free 34534
2023-01-20 20:08:14 Estimated Total Time Required = 16798s
2023-01-20 20:08:14 Battery Test Started
2023-01-20 20:08:14 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2023-01-20 20:08:14 System reports 1 batteries supported.
2023-01-20 20:08:14 Battery Pack Supplier Index: 5.
2023-01-20 20:08:14 Battery MFG Date 1/12/2018.
2023-01-20 20:08:14 Battery0: Charged to 100% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2023-01-20 20:08:14 Will not check battery charging since the remaining capacity is bigger than 90%
2023-01-20 20:08:14 Battery 0: Charge not detected, Executing Battery Full Test
2023-01-20 20:08:14 [L]> Battery state is good.
2023-01-20 20:08:17 Battery 0 returned 0x0000000000000000
2023-01-20 20:08:17 Batt 0: Result: 0x0
2023-01-20 20:08:17 Batt 0: Serial: 41484 01/12/2018
2023-01-20 20:08:17 Batt 0: Manufacturer: 333-54-2C-A
2023-01-20 20:08:17 Batt 0: CTNumber: 6GFTF31CFACL7V
2023-01-20 20:08:17 Batt 0: DesignCycleCount: 1000 Design Capacity: 4835mAh Full Charge Capcity 4324mAh
2023-01-20 20:08:17 Batt 0: RemainingCapacity: 4324mAh Max Error: 0000001 CycleCount: 10
2023-01-20 20:08:17 Batt 0: Temperature: 000026 Voltage: 12904mV Current: 0mA
2023-01-20 20:08:17 Batt 0: DesignVoltate: 11550mV StatusWord: 0x000C0 CellVoltage1: 4264mV
2023-01-20 20:08:17 Batt 0: CellVoltage2: 4285mV CellVoltage3: 4354mV CellVoltage4: 0mV
2023-01-20 20:08:17 Batt 0: Warranty: 000003 Calibration: 0x00003 ChargeControlSupported: YES
2023-01-20 20:08:17 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 0
2023-01-20 20:08:17 Batt 0: ChargeCapacity: 89mAh TempAlarm: NO DeepDischarge: NO
2023-01-20 20:08:17 Batt 0: FullCharge: YES FullChargeStatus: 000000 BatteryCharge: YES
2023-01-20 20:08:17 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2023-01-20 20:08:17 Overall Battery Result = 7
2023-01-20 20:08:17 CPU Test Started
2023-01-20 20:08:17 Start Numeric Coprocessor Test.
2023-01-20 20:08:26 CPU Test Completed - Result 1
2023-01-20 20:08:26 Wireless Module Check Started
2023-01-20 20:08:26 Wireless Module Check Completed - Result 1
2023-01-20 20:08:26 SMART Check Started
2023-01-20 20:08:26 SMART Check Completed - Result 1
2023-01-20 20:08:26 Short DST Started
2023-01-20 20:08:26 NVMeSendSelfTest(): DST Test in Progress
2023-01-20 20:08:26 NVMePassThruStartDST(): Sending SELF-DST Success
2023-01-20 20:08:26 NVMePassThruPollDSTStatus() success, Percent = 0
2023-01-20 20:08:38 NVMePassThruPollDSTStatus() success, Percent = 10
2023-01-20 20:08:38 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2023-01-20 20:08:50 NVMePassThruPollDSTStatus() success, Percent = 20
2023-01-20 20:08:50 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2023-01-20 20:09:02 NVMePassThruPollDSTStatus() success, Percent = 31
2023-01-20 20:09:02 Hard Drive 0 Returned Short DST Status 15 Percentage 31
2023-01-20 20:09:14 NVMePassThruPollDSTStatus() success, Percent = 41
2023-01-20 20:09:14 Hard Drive 0 Returned Short DST Status 15 Percentage 41
2023-01-20 20:09:26 NVMePassThruPollDSTStatus() success, Percent = 52
2023-01-20 20:09:26 Hard Drive 0 Returned Short DST Status 15 Percentage 52
2023-01-20 20:09:38 NVMePassThruPollDSTStatus() success, Percent = 62
2023-01-20 20:09:38 Hard Drive 0 Returned Short DST Status 15 Percentage 62
2023-01-20 20:09:50 NVMePassThruPollDSTStatus() success, Percent = 73
2023-01-20 20:09:50 Hard Drive 0 Returned Short DST Status 15 Percentage 73
2023-01-20 20:10:02 NVMePassThruPollDSTStatus() success, Percent = 83
2023-01-20 20:10:02 Hard Drive 0 Returned Short DST Status 15 Percentage 83
2023-01-20 20:10:14 NVMePassThruPollDSTStatus() success, Percent = 93
2023-01-20 20:10:14 Hard Drive 0 Returned Short DST Status 15 Percentage 93
2023-01-20 20:10:26 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2023-01-20 20:10:26 NVMeCheckSelfTestDone(): Status = Success
2023-01-20 20:10:26 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2023-01-20 20:10:26 Short DST Completed - Result 1
2023-01-20 20:10:26 Short DST Completed - Result 1
2023-01-20 20:10:26 Optimized DST Started
2023-01-20 20:10:29 Partition (FAT32) Clusters: Read=F921 Skipped=86DF Total=18000
2023-01-20 20:10:29 EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(1).
2023-01-20 20:11:31 EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(3).
2023-01-20 20:11:31 (NTFS) Blocks (256 Sectors per block): Read=306397 Skipped=1642159 Total=1948556
2023-01-20 20:11:31 (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2023-01-20 20:11:31 (FAT32) Clusters: Read=63777 Skipped=34527 Total=98304
2023-01-20 20:11:31 Optimized DST Completed - Result 1
2023-01-20 20:11:31 NVMe Drive Detected. Allowing 30[s] cooldown after Optimized DST until next command.
2023-01-20 20:12:01 Long DST Started
2023-01-20 20:12:01 NVMeSendSelfTest(): DST Test in Progress
2023-01-20 20:12:01 NVMePassThruStartDST(): Sending SELF-DST Success
2023-01-20 20:12:01 Memory Extensive Check Started
2023-01-20 20:12:17 NVMePassThruPollDSTStatus() success, Percent = 3
2023-01-20 20:12:17 Hard Drive 0 Returned Long DST Status 15 Percentage 3
2023-01-20 20:12:33 NVMePassThruPollDSTStatus() success, Percent = 7
2023-01-20 20:12:33 Hard Drive 0 Returned Long DST Status 15 Percentage 7
2023-01-20 20:12:50 NVMePassThruPollDSTStatus() success, Percent = 11
2023-01-20 20:12:50 Hard Drive 0 Returned Long DST Status 15 Percentage 11
2023-01-20 20:13:06 NVMePassThruPollDSTStatus() success, Percent = 16
2023-01-20 20:13:06 Hard Drive 0 Returned Long DST Status 15 Percentage 16
2023-01-20 20:13:22 NVMePassThruPollDSTStatus() success, Percent = 23
2023-01-20 20:13:22 Hard Drive 0 Returned Long DST Status 15 Percentage 23
2023-01-20 20:13:51 NVMePassThruPollDSTStatus() success, Percent = 35
2023-01-20 20:13:51 Hard Drive 0 Returned Long DST Status 15 Percentage 35
2023-01-20 20:14:07 NVMePassThruPollDSTStatus() success, Percent = 42
2023-01-20 20:14:07 Hard Drive 0 Returned Long DST Status 15 Percentage 42
2023-01-20 20:14:27 NVMePassThruPollDSTStatus() success, Percent = 51
2023-01-20 20:14:27 Hard Drive 0 Returned Long DST Status 15 Percentage 51
2023-01-20 20:14:50 NVMePassThruPollDSTStatus() success, Percent = 61
2023-01-20 20:14:50 Hard Drive 0 Returned Long DST Status 15 Percentage 61
2023-01-20 20:15:08 NVMePassThruPollDSTStatus() success, Percent = 68
2023-01-20 20:15:08 Hard Drive 0 Returned Long DST Status 15 Percentage 68
2023-01-20 20:15:25 NVMePassThruPollDSTStatus() success, Percent = 76
2023-01-20 20:15:25 Hard Drive 0 Returned Long DST Status 15 Percentage 76
2023-01-20 20:15:43 NVMePassThruPollDSTStatus() success, Percent = 84
2023-01-20 20:15:43 Hard Drive 0 Returned Long DST Status 15 Percentage 84
2023-01-20 20:16:02 NVMePassThruPollDSTStatus() success, Percent = 92
2023-01-20 20:16:02 Hard Drive 0 Returned Long DST Status 15 Percentage 92
2023-01-20 21:25:13 [L]> Tested 7787 MB in 4392000 ms with 8 processor(s), normalized test time is 4512 ms/MB
2023-01-20 21:25:13 [L]> Memory Test totally tested 1993585 Pages in 1 loop(s).
2023-01-20 21:25:13 Memory Extensive Check Completed - Result 1
2023-01-20 21:25:13 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2023-01-20 21:25:13 NVMeCheckSelfTestDone(): Status = Success
2023-01-20 21:25:13 Hard Drive 0 Returned Long DST Status 0 Percentage 100
2023-01-20 21:25:14 Long DST Completed - Result 1
2023-01-20 21:25:14 Long DST Completed - Result 1
2023-01-20 21:25:14 Video Memory Test Started
2023-01-20 21:25:14 Start Video Memory Check.
2023-01-20 21:25:14 [L]> SmbiosGetBiosVendor: AMI
2023-01-20 21:25:14 [L]> Found VGA device at Seg-0x00:Bus-0x04:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0006
2023-01-20 21:25:14 [L]> Found Video Device 0x15DD1002
2023-01-20 21:25:14 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000E0000000, Size-0x0000000010000000, 64Bit-TRUE, Supported-TRUE
2023-01-20 21:25:14 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2023-01-20 21:25:14 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x10000000
2023-01-20 21:25:14 [L]> Calibrate TSC.
2023-01-20 21:25:14 [L]> Start testing card 0: VidDid=0x15DD1002, Base=0x00000000E0000000, Size=0x0000000010000000
2023-01-20 21:25:14 Estimated Time for Video Memory check 4354
2023-01-20 21:25:14 [L]> VideoMemoryTestEntry called
2023-01-20 21:25:14 [L]> Start testing card 0: VidDid=0x15DD1002, Base=0x00000000E0000000, Size=0x0000000010000000
2023-01-20 22:12:58 [L]> VideoMemTest: TotalSize 0x10000000
2023-01-20 22:12:58 [L]> VideoMemTest: TestedSize 0x10000000
2023-01-20 22:12:58 Video Memory Test Completed - Result 1
2023-01-20 22:12:58 [L]> Total Memory 7904MB, Free 7788MB (1993764 Pages)
2023-01-20 22:12:58 [L]> SmbiosGetBiosVendor: AMI
2023-01-20 22:12:58 [L]> Found VGA device at Seg-0x00:Bus-0x04:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0006
2023-01-20 22:12:58 [L]> GetAllGraphicFB(): Found 0 graphic device(s) to test.
2023-01-20 22:12:58 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x0
2023-01-20 22:12:58 [L]> No graphics device found.
2023-01-20 22:12:58 [L]> Audio Controller Bus 4, Dev 0, Func 1
2023-01-20 22:12:58 [L]> Audio controller Vendor ID 0x1002
2023-01-20 22:12:58 [L]> Audio controller Device ID 0x15DE
2023-01-20 22:12:58 [L]> Audio controller Revision ID 0x00
2023-01-20 22:12:58 [L]> Audio controller Subsystem Vendor ID 0x103C
2023-01-20 22:12:58 [L]> Audio controller Subsystem Device ID 0x83C6
2023-01-20 22:12:58 [L]> Audio controller Class Code 0x0403
2023-01-20 22:12:58 [L]> HD audio codec Vendor ID 0x1002 Device ID 0xAA01
2023-01-20 22:12:58 [L]> HD audio codec Revision ID - 0x100700
2023-01-20 22:12:58 [W]> Unsupported codec Vendor ID 0x1002 Device ID 0xAA01 (ignored)
2023-01-20 22:12:58 [L]> Audio Controller Bus 4, Dev 0, Func 6
2023-01-20 22:12:58 [L]> Audio controller Vendor ID 0x1022
2023-01-20 22:12:58 [L]> Audio controller Device ID 0x15E3
2023-01-20 22:12:58 [L]> Audio controller Revision ID 0x00
2023-01-20 22:12:58 [L]> Audio controller Subsystem Vendor ID 0x103C
2023-01-20 22:12:58 [L]> Audio controller Subsystem Device ID 0x83C6
2023-01-20 22:12:58 [L]> Audio controller Class Code 0x0403
2023-01-20 22:12:58 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0295
2023-01-20 22:12:58 [L]> HD audio codec Revision ID - 0x100002
2023-01-20 22:12:58 [L]> The codec 0x10EC0295 need specific patch
2023-01-20 22:12:58 [L]> Found 2 EFI_USB2_HC_PROTOCOL handles.
2023-01-20 22:12:58 System Board Test Completed - Result 1
2023-01-20 22:12:59 SysDiagCalculatePassID(): Test PassID 22888-43112-57754.
2023-01-20 22:17:29 System Extensive Test Completed
2023-01-20 22:18:10 [E]> failed to GetParentDeviceHandle, error code Not Found

Was this reply helpful? Yes No

‎01-20-2023 07:05 PM

HP Recommended

Hello @kstrid 

Thanks for reporting.

 

(1) Please check <Windows integrity> Part 1

 

Open cmd.exe (right click) as administrator and execute:

chkdsk /f c:

( Answer question with Y=Yes )

 

(2) Shutdown/Restart Windows and let chkdsk do the work at startup

 

(3) Please check <Windows integrity> Part 2

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Please report your results ( of each command )

Was this reply helpful? Yes No

‎01-21-2023 05:52 AM

HP Recommended

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Windows\system32> msdt.exe /id WindowsUpdateDiagnostic
PS C:\Windows\system32> Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2546

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.
PS C:\Windows\system32> Dism /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2546

No component store corruption detected.
The operation completed successfully.
PS C:\Windows\system32> Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2546

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Windows\system32>

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‎01-21-2023 06:05 AM

HP Recommended

Re the chkdsk. It checks the disk. After completion it shuts down. No visible errors reported. When I start it goes into automatic repair mode. I need to restart it several times. It starts but after som seconds shut down. The fifth time it starts and try to repair. The fan goes constantly. Gpu temp is 65 celcius. 

 

Strange behaviour.

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‎01-21-2023 08:02 AM

HP Recommended

Hello @kstrid 

 

Does the notebook now start properly and is Windows usable ?

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