• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U1AV)

The laptop shut itself down and will no longer boot. Tried using different power cables. A friend thinks it is probably the motherboard as completely dead. Although I have had it some time, it is hardly used. I was using my other HP machine (which has also a fault).

1 REPLY 1
HP Recommended

Um, as if by magic, 2 weeks later, it has booted! That is 2 weeks of trying it every couple of days while connected to the power. Go figure! Anyone know why? I would add this is the second time it has done this! Like it needs a two week vacation every 6 months...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.