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‎08-08-2017 10:19 AM

HP Recommended
Product: Envy X2
Operating System: Microsoft Windows 10 (64-bit)

I had an issue with my detachable wireless keyboard on my Envy x2 not connecting so I disconnected it.  Now when I go to the reconnect via Bluetooth, it is asking for PIN.  I can't find my original books.  Is there a generic PIN I can enter or is specific to each tablet/laptop?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2017 09:13 AM

HP Recommended

Hello, @THolly - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!


I see that you are facing issues while pairing the keyboard on your HP Envy X2. Do not worry, we can easily fix this issue by following the steps listed here: http://hp.care/2wM3VFu


First, follow the steps under “Troubleshooting pairing problems” to uninstall the keyboard drivers from the device manager. Once done, follow the steps under “Pairing the keyboard base with the tablet”.


Those steps should do the trick, let me know the outcome!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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6 REPLIES 6

‎08-10-2017 09:13 AM

HP Recommended

Hello, @THolly - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!


I see that you are facing issues while pairing the keyboard on your HP Envy X2. Do not worry, we can easily fix this issue by following the steps listed here: http://hp.care/2wM3VFu


First, follow the steps under “Troubleshooting pairing problems” to uninstall the keyboard drivers from the device manager. Once done, follow the steps under “Pairing the keyboard base with the tablet”.


Those steps should do the trick, let me know the outcome!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎08-10-2017 08:38 PM - edited ‎08-10-2017 08:39 PM

HP Recommended

Thank you!  This worked.  The weird thing is I was doing a similar process before and it wouldn't generate a pin but this time it did....  I really appreciate your help!!

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‎08-11-2017 02:05 PM

HP Recommended

Hello, @THolly 

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

​​​​​​​Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎01-12-2018 03:47 PM

HP Recommended

Hi!

I have the same problems, and followed the steps you mentioned, but this didn't work, and it's still asking for a PIN. I really hope you can help, I'm getting a bit desperate. 

 

Hope you can help me,

Dianne

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‎01-14-2018 11:31 PM

HP Recommended

Dianne - unfortunately I am not a technical person.  Thankfully the solution worked for me but I will say that it wasn't working and then suddenly it did.  Keep trying and hopefully it will work for you as well.

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‎01-16-2018 08:22 AM

HP Recommended

Thanks, it worked! Just needed to update my driver 🙂

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