Envy x360 13-ag0007au battery drain after power off (Also BIOS update suggestion)

[Alex9Xu]

I noticed that "ENVY x360 - 13-ag0007au" drain about 8% percent battery when power off.  I bought it last month, and the product date is October, 2018. It's AMD Ryzen CPU, and BIOS version is F21 RevA.

Tips:

1. In BIOS, I have turned "USB wakeup" off; "LAN wakeup" off; "USB charging after power off" disabled.

2. In Windows 10, I have turned "windows fast boot" off; "Wake on LAN" off.

3. The battery has passed various health check, and I always fully "shutdown" the laptop.

But the problem remains.

Then, I noticed that the recent two update of BIOS have the same description: "Fixes an intermittent issue where the system does not power on (boot) properly". So, I remained you, which the real reason of "not power on properly" may because battery drains off completely after produced.

Let's do a simple calculate. It charged 100% when produced, and reduces 8% every day. After 9 days, the laptop has only 4% power left, and can't power on until it's charged again.

[A4Apollo]

Hi! @Alex9Xu, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have battery draining issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Try updating the BIOS on your PC and check if it helps.

Update the BIOS using this link. Click Here

As the battery is a consumable part the life of the battery decreases each time you charge your laptop.
 
Factors that contribute to loss of battery capacity.
 
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.
  

However, you can try the steps recommended below.
 
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.

If the issue still persists try uninstalling the battery drivers device manager.

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

Refer this article to know how to run a battery test and perform a battery calibration on your laptop.

Also, refer this document to understand more about lithium-ion batteries.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[stew_tan]

I have the same problem as you and tried all solutions provided by HP Support but nothing worked. One day I updated the display touch screen driver. Voila. Problem solved. Now My Envy x360 don’t drain battery when powered down. 

Hope this help!

[Alex9Xu]

Thank you so much.

Can you send me the dirver link? I haven't found it on HP driver list.

[stew_tan]

Sorry. I don’t have the link as the update came into HP Support App installed in my Envy X360.

[stew_tan]

I have checked my Envy laptop, the driver I installed is HP Wireless Button driver under SP94611 pack.

[stew_tan]

I have checked my Envy laptop, the driver I installed is HP Wireless Button driver under SP94611 pack.

[Alex9Xu]

Thank you. I'll try it.

[stew_tan]

Pls let me know updating the driver has resolved your problem?

[Alex9Xu · Accepted solution]

I resolve this problem by doing this: 1. Update the laptop BIOS to latest. 2. When the battery is about 20%-30%, leave the laptop there without power supply for three weeks. 3. As you see, the laptop is unable to power on now. 4. Put the charging cable to laptop, make the battery full charged. Then power on. After these steps, my laptop drain about 2%~3% battery per day. I'm satisfied with this. Note: I only try with my laptop, and not sure if it works in others.