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‎07-03-2022 03:33 AM - last edited on ‎07-03-2022 05:56 AM by

HP Recommended

After connecting my Cooler Fan and wireless Mouse USB external devices to my Envy Notebook, I could not power on my Notebook again.

I had the same issue last month, and was resolved by HP Tech Center in Singapore on June 18. [Personal Information Removed]

It appears to be a design issue for HP to alert all Users, and to resolve this inconvenience.

 

I'll be happy to share the USB Cooler Fan and USB Wireless Mouse external devices model info.

 

Category:
1 REPLY 1

‎07-05-2022 12:41 PM

HP Recommended

Hi @LilianL 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if both the devices you connect to your system are using the USB port on it?

 

If yes, please troubleshoot the USB port of your system and let me know the outcome: CLICK HERE

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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