Envy x360 Defect on Top cover

[Kiks_F]

I ordered my new laptop “ HP Envy x360 laptop 15t-es100” at HP.com 3 weeks ago, and just received the laptop yesterday.  After unboxing and setting up the PC, I noticed that the silver color strip on the top cover has a defect. Both sides of the silver strip (about 2 inches from each edge of the strip) has small bumps: the right side has a bigger bump and the strip has come off. It is disappointing to receive my order with the defection after waiting my order for 3 weeks.  I have been trying to contact HP customer service, but it is almost impossible to get a real person. No telephone number or chat or email address.  I am wondering if anyone has experienced the same type of defect (I have attached the image of the defect). I would like to know what causes the bumps on the silver strip on the top cover, and how contact to customer service for the problem. Thank you. 

[Kiks_F]

Anyone could have any ideas ? It would be greatly appreciated if you could give me any insights. 

[praveenbv]

Hi@Kiks_F,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the top cover and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Kiks_F]

Thank you for your reply, but I have already tried the link several times before posting my question on this forum. The page you gave me is like a endless loop. I click " my device " on the page,  then the page is just loading.  Please advise how I can reach to a real person for further help. Or do I need  to go through the virtual assistant first?

[praveenbv]

Hi@Kiks_F,

 As we have limited support boundaries in the support community as of now. 

As per the picture, it looks like a defect,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/