Envy x360 Hinge Broken

[joshua_lhy]

I have a problem with the hinge. Every time I open it the right hinge sticks out, which is the same as in the article below.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broke-the-hinge-of-my-HP-envy-...

I have an extended warranty, but the repair centre quoted HKD 1,000 for fixing the problem. I was surprised why such kind of repair is not covered by the warranty. The hinge was broken under normal use, and I have never dropped or physically damaged my laptop. Worse still, when I tried to google the hinge problem, I was shocked to realise that there are a large number of users experiencing the same problem. To be honest, this seems to be a product design problem rather than a user's fault that is not covered by warranty. 

I hope HP can take this matter seriously and resolve my problem as soon as possible.

[Anand_Andy]

Hi @joshua_lhy,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY X360 Laptop - 15-Ed0022tx. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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