Broke the hinge of my HP envy x360 while opening

[nikhil1204]

Hi,

I recently bought my HP envy 360 laptop 5 months ago with a 2 year warranty. I didn't have any issues with the hardware or software until today. I was just opening my laptop in the morning and the right hinge just broke without even touching it. I thought this was a pretty small issue and would be covered under the warranty. I then contacted HP and told them about my issue and they told me it would cost 350 Euros just to fix the hinges as it is not a part of the warranty. 

I was absolutely baffled when I found out that one of the most vulnerable parts of a 360 laptop are not covered by the warranty. I insisted that it just happened while opening it, bu they still told me it'd not be covered by the warranty. Do I really have to pay 350 Euros for such a minor issue? Are there any cheaper alternatives?

Any help is appreciated.

[Echo_Lake]

@nikhil1204

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

With the standard HP warranty, you will be covered for the repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

Hope this helps! Keep me posted for further assistance.
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