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‎06-25-2020 10:57 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Today I updated windows updates and HP updates which were pending in my less than month old HP envy x360 laptop. After several batches of updates and restart my keyboard light stopped working. As in mute, capslock light, backlight keyboard all these lights stopped working. A few minutes later keyboard started becoming unresponsive. Keys would only type half the time and not type the other half randomly. Within minutes the keyboard gradually started becoming unresponsive. And later even the mousepad stopped scrolling. Please help

1 person had the same question
1 REPLY 1

‎06-26-2020 07:09 AM

HP Recommended

Same issue, external usb attached keyboard works fine though. Noticed skicky keys would come on for me as well, but I think that's not the only issue. Hopefully the fix this soon and not like the fingerprint bug that took I think almost a year to be sorted.  It happened right after the HP update that I received through windows update, at the same time I had also updated windows 10 version 2004. I don't think it's related to the windows update as the external keyboard works fine.

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