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HP Recommended
Envy x360 Ryzen 5 3500U
Microsoft Windows 10 (64-bit)

So from my research, I've found that the 2 4GB Ram modules are soldered to the motherboard. So basically there's no way of upgrading. Can I buy a new System Board with a higher Ram count and upgrade that way? If so, does hp sell that part by itself and will it void my HP Care Pack 3yr warranty?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Crucial says 32 GB is supported.

 

I think you would be safe going with their recommendation.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

I am looking at the service manual for your model, and the memory is removable.

 

See chapter 1.   2 x 8 GB is supported

 

http://h10032.www1.hp.com/ctg/Manual/c06267280

 

The procedure to upgrade the memory is in chapter 5.

 

Here is the crucial memory report for your notebook, and they say you can install 2 x 16 GB of memory for a total of 32 GB.

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/envy-x360-15m-ds0011dx

HP Recommended

Wait seriously? Why was I always told that it's soldered on ram? I've opened it as well, and only seen the SSD replacement module and no ram slot. I've seen that this applies to the Ryzen 5 3500 model only.

HP Recommended

There is a memory cover you have to remove according to the manual.

 

Look at chapter 5, pages 29- 30 of the service manual.

 

Remove the memory module shield:

1. Detach the edges of the memory module shield from the retention clips (1) built into the system board, and then remove the memory module shield

(2). The memory module shield is available using spare part number L62795-001.
WARNING! The memory module shield is constructed of metal and has sharp edges. Exercise care when handling the memory module shield to prevent injuries.

 

 

HP Recommended

Thank you so much for the reply, it seems to be the 13in version that's soldered. Thanks again, so 32gb is actually recognized and supported? 

HP Recommended

You're very welcome.

 

Crucial says 32 GB is supported.

 

I think you would be safe going with their recommendation.

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