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‎12-19-2019 11:22 PM

HP Recommended
Product: Envy x360 15-ds0002ur
Operating System: Microsoft Windows 10 (64-bit)

Hello. My laptop isn't charging from power bank while turned on. But if the laptop is turned off it is charging. I have tested it with a usb tester and the power bank sends 20v all the time (when connected to the laptop). Currently I can't test it with another PD charger/power bank.

Does the laptop not charge when it is turned on?

Laptop: HP Envy x360 15-ds0002ur
Power bank: Xiaomi Mi Power Bank 3 pro

2 REPLIES 2

‎12-19-2019 11:29 PM

HP Recommended

Hi,

How much Watt does the power bank provide? I believe it provides 45W. Your notebook is designed to use a 65W charger. So, most likely it is not providing enough power to charge when the notebook is on and using current.

 

Hope it helps,

David

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‎12-22-2019 03:39 AM

HP Recommended

Yes, power bank provides 45W. But problem that the laptop stops charging the moment I turn it on. (gif)  So it's doesn't matter how much current the laptop is consuming.

 

Also I tested charging in different power states.
Working - no charging
Sleep - no charging
Hibernation - charging
Full shutdown - charging

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