Envy x360 broken hinge from screen side

[Freef0lk]

Hello,

I had the worst product experience ever with this HP Envy x360 laptop. My laptop hinge popped out of the screen and is literally not functional any more. There is no customer service on these issues and no help at all.

I was told this is known HP hinge issue (it's all over the internet too.)

Please help fix this issue.

[Echo_Lake]

@Freef0lk

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

With the standard HP limited warranty, you will be covered for repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

Hope this helps! Keep me posted for further assistance.
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