Envy x360 not charging

Rod_McC · ‎10-18-2023

I’ve got an Envy x360 15m-eu0013dx that is not charging via the round charger port (no lights), dead battery and will not power up. I have checked the charger and it shows 19.6 volts and at the main power rail. I’m wondering if the usb-c charge port is separate from the dc charge port or do they utilize the same circuit? Thanks.

erico · ‎10-18-2023

Take a closer look in the charging port.

Is the pin missing?

A multimeter will not tell you if a power adapter is dead under load.

You can try a 65Watt or better USB power adapter in the USB Power Delivery port. It may or may not work.

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Rod_McC · ‎10-18-2023

The pin in the charging port is present and I will try the usb-c PD to see if it charges. Is it possible to obtain a schematic or board view of the motherboard? Thanks for your response.

erico · ‎10-18-2023

HP laptop schematics are proprietary and the best you will manage for a board view is from an image of a motherboard in Google.

Of course, you will first have to find out what the system board part number is and go from there.

Laptops are very different in terms of schematic and block diagram information availability to consumers than DIY desktop PC motherboards.

Welcome to laptop world.

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