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HP Recommended
HP Pavilion Gaming Notebook
Microsoft Windows 10 (64-bit)

I've searched the internet for the last few days now about this problem and did everything they proposed but nothing fixed the problem. When I start the camera app it stays black but the cam light turns on... The moment I take a picture it freezes and gives me this lovely code 0xA00F4292 (Photo Capture Start Timeout) I found a billion people with this same problem I don't understand that HP doesn't have a clear fix for this? Could I get some help please cause I need my camera for business meetings! Thanks Thierry

3 REPLIES 3
HP Recommended

@Twie Here's a list of steps that should help resolve the issue:

1. Allow your computer access to the camera

  1. Press the Win+X keys on your keyboard -> choose Settings from the menu.
  2. Inside the Settings window select Privacy.
  3. Navigate to Camera -> activate Allow apps to access your camera.
  4. In case the toggle mentioned above is grayed out, first enable the Allow access to camera on this device option.

2. Allow Camera app access through your PCs firewall or antivirus software

  1. Click on Cortana search -> type firewall -> choose the first option from the top.
  2. Inside the Firewall settings -> select the Allow an app or service through Windows Defender Firewall.
  3. Search for the camera app and allow both incoming and outgoing access.

To allow camera access through third-party antivirus software (steps vary depending on software):

  1. Open up the antivirus software by double-clicking the icon.
  2. Navigate to Firewall settings -> make sure Camera app is allowed access.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Your solution as of all the solutions online didn't help. Don't you guys have an update or some sort as I see a lot of people with the same problem as me. Thanks

HP Recommended

Try a system restore on your computer-

 

For instructions, refer - https://support.hp.com/in-en/document/c03327545

 

Keep me posted!

 

 

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