• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-23-2021 10:25 AM

HP Recommended
Product: HP pavelion x360 14-cd1xxx
Operating System: Microsoft Windows 11

Hi everybody,

 

I recently upgraded my RAM from 4 to 12. However since then I occasionally get Error 601 on boot.

 

However when I run a battery tests it shows 89% capacity.

 

Does anybody know how to fix this ?

 

Best,

 

W

Category:
3 REPLIES 3

‎12-23-2021 11:32 AM

HP Recommended

Can we see the advanced results of the battery diagnostic test?

Was this reply helpful? Yes No

‎12-23-2021 01:20 PM

HP Recommended

Of course thank you. This run the capacity went down to 64 %.... never seen it this lowWhatsApp Image 2021-12-23 at 21.19.07.jpeg

Was this reply helpful? Yes No

‎12-23-2021 02:47 PM

HP Recommended

Its 3 years old. It still "works" but it is weak. You will have a better experience with a new battery. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.