• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-27-2019 02:42 AM

HP Recommended
Product: HP APU Quad Core A8 6th Gen
Operating System: Microsoft Windows 10 (64-bit)

All of a suddeb, my external wired HP mouse stopped working in my laptop. The device manager does not show the device at all. I tried restarting several times. tried to update the softwares. still not working. Went to  system diagnostics and run usb tests and found error code: 90AMBL - 8H19LK-XD7X6K-8D4D0

 

the mouse works fine on another laptop and television. I bought a new wireless mouse as well. it doesnt connect to laptop either.

 

please let me know how to fix this

1 REPLY 1

‎05-27-2019 02:48 AM

HP Recommended

Hi

The failure code means  -  USB Failure (unspecified)

Which may be a Main Board problem.

 

Is there any possibility of a warranty to cover this?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.