Error Storage Quick Test

[vasy84]

Hello!

Laptop does not boot.

Launched EFI System Diagnostic 6.4.0.0

Launched Storage Quick Test.

the test was done on 10/25/2017
The date in the program is not correct

Here are the fragments of the audit log entry:

SystemDiags:

2014-10-28 16:43:42 Storage Quick Test Selected
2014-10-28 16:43:42 Found 1 Storage Devices.
2014-10-28 16:43:45 Estimated Total Time Required = 432s
2014-10-28 16:43:46 Short Storage Started
2014-10-28 16:45:22 StorageExecuteTest(): ReadBlocks() failed (Time out).
2014-10-28 16:45:23 Short Storage Completed - Result 3
2014-10-28 16:45:23 Error Code=0xE01
2014-10-28 16:45:24 Serial Number : 5CD52414FC
2014-10-28 16:45:24 Warranty Start Date : 08/28/2015
2014-10-28 16:45:25 WarrantyIDString size = 60
2014-10-28 16:45:26 Warranty ID = 9LJC1W-7PG79D-MFPWMG-U0CR03
2014-10-28 16:46:46 QR Code Encoding Length = 179
2014-10-28 16:50:06 Storage Quick Test Completed

SystemDiagsCeeHistory:

<?xml version="1.0" encoding="UTF-8"?>
<payload>
<element name="Application" type="Description" sequence-id="1">
<attribute name="a0" value="HPAdvSysDiag_Storage"/>
<attribute name="a1" value="6.4.0.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="12/26/2014"/>
<attribute name="p2" value="F.08"/>
<attribute name="p3" value="54.12"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000000"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="0"/>
<attribute name="p501" value="1"/>
<attribute name="p502" value="FBYTE#686b7K7M7Q7WaBapaqasawbPbhbzcCcJcNcbce.eA"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="1"/>
<attribute name="p531" value="0"/>
<attribute name="p25" value="01"/>
<attribute name="p0" value="2014-10-28 16:43:43"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="S"/>
<attribute name="d24" value="903"/>
<attribute name="a4" value="00.00.01.43"/>
<attribute name="d0" value="3"/>
<attribute name="z0" value="9LJC1W-7PG79D-MFPWMG-U0CR03"/>
<attribute name="e0" value="E01"/>
</element>
</payload>

 What does it mean?
How to fix this problem?

[Dvortex]

Hello, @vasy84 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I understand that the laptop is not booting. We do not need the audit logs of the test. Simply run the hardware test and check if it fails. Check the steps below:

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. Run the Extensive System Test
5. Let me know if the test passes or not.

You can get the detailed steps here: http://hp.care/2wE5bvd

If the test passes, then perform a system recovery to fix the issue. System recovery is the last step to troubleshoot this issue. This option reformats the system drive (usually C:), reinstalls the original operating system and reinstalls all the original hardware drivers and software. All you save files will be lost and your computer will be formatted to the day you purchased the machine.

Go to HP PCs - Reset the computer | HP® Support and follow the steps under “Recovery when Windows 10 does not start correctly”.

Let me know if that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[vasy84]

Hello! Sorry for the long answer. Over the past few days a lot of things tried to do with this laptop, but nothing happens:

HP PC Hardware Diagnostics is only run from the USB drive.
When I run the Storage test with the UEFI mode enabled, the disc is not detected by the test.

I updated the BIOS.

Launched the Extensive System Test

The test is passed.

System recovery not work.

When I install windows, the drive is not visible. 

In Uefi mode to run flash is not happening

In Legacy mode the drive is available as 30 MB. Of course Windows is not installed on the disk.

When you load Windows RE drive is available as 30 MB. Specialized tools can't to do anything.

The installation of windows 10 to go on the USB disk does not work

What is the name of the flash memory installed in this notebook?

[Dvortex]

Hello, @vasy84

Appreciate your efforts!

Since the system test is passed, it looks like the hardware is fine with the machine.

Do you have a recovery disc? If yes, try to perform the recovery from the CD.

If the issue persists or if you do not have a recovery disc, then please contact the HP phone support to order the CD or for service options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I’ll do my best to help!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[vasy84]

Thank you!
I think that the storage does not work.

Why Storage Test wrote that the storage is missing???

Why the windows 10 installer does not see the storage???

I do not have a recovery disk!!!

[sandytechy20 · Accepted solution]

I see that you were interacting with @Dvortex. I'd like to help.

The issue you are facing is a hardware issue and would require a service. 

Please contact our phone support team to check on the service options available for your computer. 

The reason for failure cannot be determined easily.

Hope this helped.