Error message in hardware diagnostics

[jacquelynm]

Hi,

Every time I try to perform a disk read verify test it stops and an error message comes up that says an application has exited unexpectedly. It comes up the second it goes to test so the actual test isn't performed so I don't think the results are accurate. Is anyone else having this problem or if there is an issue with the most recent update?

[Hawks_Eye]

Hi @jacquelynm,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I appreciate your time and efforts, and thanks for sharing the image.

Let me not storm with multiple steps, first try the BIOS update on your computer and this should mostly get this fixed.

Refer to the link below to know in detail about BIOS and how to update the same.

https://www.hp.com/hk-en/shop/tech-takes/post/how-to-update-bios-software-on-windows-pcs

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye