Error messages, ".exe - Bad Image"

[jsmith2014]

Hi,

I've been having this problem for a while but I'm only now taking action on it. I thought I may have a virus or some malware so tried to download Malwarebytes. I downloaded it and installed it with no problem but when I go to run it an error message pops up shown below.

I then have to close the error message about 8 times as it keeps popping up and then it goes away, but the program doesn't start. This has happened with a number of programs I've run and it happened with Windows 10 Upgrade Assistant until I factory reset the laptop and now that has gone away. The first error message it showed would be HPAudioSwitch.exe - Bad Image.

Any help is appreciated, also as it's still got warranty I have tried to just return it but I've lost the receipt from the store I brought it from and the HP website has been no help, could anyone direct me about how I can use the warranty.

[DavidSMP]

Hi @jsmith2014,

Thank you for visiting the HP support forums and a good day to you. I read the post about the error message and the issues with Warranty.

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Hope this helps. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!