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- HP Community
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- Error with my SSD on my elitebook

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10-23-2024 09:08 AM
So my windows 11 is crashing a lot i'm getting blue screen of death
HP Smart check : Failed
Failere ID: PPH38J-000C99-XD6WXF-60C203
Proiduct ID : C3R00UC#ABU
hard Drive 1
then is says for more info go to web site etc but that web site does not help a all
when i google this error it gives me nothing?
so is my SDD going to die i have run chkdsk but nothing happens do HP not have any tools to fix this? or get rid of bad sectors on the SSD so i can still use it
laptop is v old so out of warranty I want a quick fix, as i want ot still used this laptop please
its a HP elitebook 8470p
Solved! Go to Solution.
Accepted Solutions
10-28-2024 09:42 AM
It is forbidden in this forum to indicate methods to add security systems and that includes the BIOS, I am sorry but I will not be able to help you on this issue.
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10-23-2024 09:25 AM
Hi @Anwar333
This error indicates that the disk is damaged or will be damaged in a short time in this case make a backup. You can check your error at the following link
HP Customer Support - Service Center
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10-28-2024 08:28 AM
When the device is turned on, press the F10 key several times to enter the BIOS and select to load the BIOS defaults, then save and exit.
Although I still don't understand you have a disk error you should change it.
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
10-28-2024 09:42 AM
It is forbidden in this forum to indicate methods to add security systems and that includes the BIOS, I am sorry but I will not be able to help you on this issue.
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
10-30-2024 03:49 AM
then what about this artiicle will this not wrk?
10-30-2024 09:14 AM
this is from 2016, when it was possible, if you do not believe me you can ask directly to HP. you will receive the same answer, it is strange that the moderator of the forum has not seen the message and has blocked it.
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
11-11-2024 02:19 AM
Hi resistencia
after following the links i get nothing
this is w hat I get
So HP does not have any may of helping me with the bios password, remember this is a laptop 8740p which is no longer in production