Escalation Request – Repair Case #

[joefu007]

I've gotten nowhere with support. I mailed my laptop in for warranty repair in May. It was received by HP support in Grapevine TX on May 11th (I have the fedex delivery receipt). 

My case never updated from "waiting for laptop" and I eventually requested an update. Since then I have opened 9 support cases and I have received absolutely zero assistance in finding my laptop. 

Every time i contact support they tell me they're escalating the issue and I will hear back in 24 hours. That has happened NINE TIMES since May and every time, my case is closed without resolution and without any contact back with a status of my laptop. I am convinced my laptop has been lost and no one has been able to assist me with this issue. 

Here is the list of Opened (and almost immediately closed) cases I've opened since May:

I was told at one point an ARM would be created, I dont know what that is but they gave me a number (9213309) and then nothing ever came of that. 

I need to know how to bring attention to this so I can get my laptop back or have it replaced. Any help or advance would be appreciated, I've gotten NO WHERE with HP support or their escalation team. 

[Animatryx]

@joefu007  Thank you for reaching out to us. Please dont worry, we have escalated the case from our end. A case manager would review the case and surely reach out to you for the same.