Escalation on support for Laptop

[Thiru_Bhumaha]

MY HP Support case Number: [Personal Information Removed]. I am sure HP will have proper system to check how long this case is being open.

Your business of outsourcing to vendor to vendor to vendor.. (I don't how many vendors) handling .. not getting proper response and I have been following this for almost 6 months.. Two engineers visited and last visit was nearly a month back. As per the engineer recommendation concerned part being ordered. But they brought wrong part and I am following up to get the correct part to get repair my laptop. 

I want to know the escalation mechanism to resolve my concern

[praveenbv]

Hi@Thiru_Bhumaha,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.