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‎10-13-2019 10:14 PM

HP Recommended

Hi, I broke the ethernet bottom bracket on my HP Envy 15t-ae100 a while back ago.  It's bothering me and I'd like to get it replaced.  I remember it was like a piece of plastic that swiveled up and down so you can squeeze the ethernet cable in there easier.   I cannot figure out what the deal is with this part.  I cannot find details on HP.  It's really driving me crazy.  Help please!  Below is a link that shows a picture of the model I have.  If you look at the ethernet port, there is a bracket/hinge underneath it... It looks like it would clip in somehow, but I don't know.

 

https://i1.wp.com/laptopmedia.com/wp-content/uploads/2018/01/Lindt_Envy15_productGallery_zoom_2.jpg?...

1 REPLY 1

‎10-16-2019 01:37 PM

HP Recommended

@judyaz

Thank you for posting on the HP Support Community.

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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