Exploded

[Kim954]

My laptop exploded yesterday almost burn my Apartment . There was smoke all over. This was a horrible experience and I am still shaken up about it. I was right infront of it when it happen 

[Irfan_06 · Accepted solution]

Hi @Kim954,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that exploded.

I am sorry for the inconvenience and the trouble you had to go through.

Kindly send us the required details below in a private message. I will have your issue escalated.

Name:

Country:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Shipping Address:

Refer to this link to know how to find the Product Name or Product Number.

Take care and have a great day ahead!

Irwin6

HP Support

[Kim954]

Thank you 

what email do I send it to privately 

[Irfan_06]

Kindly send us the required details below in a private message. I will have your issue escalated.

Name:

Country:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Shipping Address:

Refer to this link to know how to find the Product Name or Product Number.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Kim954]

Hello irwin 

I have contacted HP and I have a case number they will contact me in 24-48hr I did call last night for follow up 

[Irfan_06]

Hi @Kim954,

Happy to hear that the HP phone support team is assiting you further on this. I appreciate your efforts in contacting HP support community and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support