Extend Warranty not Available

[landsmannarie]

Good Morning,

Following my discussions yesterday with your representative regarding the inability to extend my warranty through HP (as detailed in the email I sent yesterday) and the prior confirmation from your sales agent at the time of purchase that I would be able to extend the warranty year by year, I am seeking immediate clarification and resolution.

Key Details:

• I purchased my laptop in January 2024 from an HP Supplier with a 1-year warranty.
• The supplier assured me that I would be able to extend the warranty year by year.
• I confirmed this with HP, and they also stated that the warranty could be extended, but only within 1 month before the expiration date.
• At the beginning of December, I attempted to extend the warranty, and HP again confirmed the same condition.
• However, now that the warranty expiration is less than 1 month away, HP Support has informed me otherwise, providing conflicting information. 
• HP Reply

  "There are no additional extended warranties for your laptop that well sell, and which are compatible with your laptop.

  We cannot provide any additional extended coverage for your laptop."

Request:
Please have your supervisor contact me urgently to either:

1. Provide a solution to extend the warranty as previously assured, or
2. Arrange for the return of the laptop with a full refund.

I look forward to your prompt response and resolution to this matter.

Best regards,

[A_Gayathri]

Hi @landsmannarie, 

Welcome to the HP Support Community

I understand you are facing an issue with your Extend Warranty not Available. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[landsmannarie]

Thanks for your reply,

Unfortunately, HP has not been helpful at all. They have asked me to send an email because the sales advisor either seems uninterested in assisting, doesn't have the time, or lacks the necessary knowledge to address the issue.

i sent email to

postsales.carepackregistration@hp.com

the advisor inform me that he will forward to the supervisor after 30 minutes i hang up.....

 not sure how to move forward, do you have the telephone number of the Care Pack Department as no one able to provide it 

[A_Gayathri]

Hi @landsmannarie ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[landsmannarie]

Sorry but we not move forward only per telephone as your HP supporter running in a circle and not solving an issue. They know very well how to divert to someone else. I need Telephone number to speak direct with the CARE PACK Department 

[landsmannarie]

how can i accept resolution when you offer nothing are you a scammer or similar