Extract zip is extremely slow

[Atluri]

I have bough a new laptop Envy 13-ad125TU with 256 SSD. I downloaded a zip file of 1GB size (exploded size). When I tried to unzip it, it took around  100 mins to complete which is extremely slow. I did SSD quick DST test, it is passed.

I expect SSD to be more faster than HHD. There seems to some issue with the hardware. Please advise.

Thanks & Regards,

Srinivas Atluri

[Riddle_Decipher · Accepted solution]

@Atluri

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the extract time to unzip a file was too long or slow for an SSD,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you attempted to unzip other files to check if the issue persists?
  • As it depends on the kind of compression used during the Zip as well.
• Which application did you use to unzip the file?
  • I hear, the 7-zip helps get the files unzipped faster than most applications.

While you respond to that, here's what you need to do:

Start with checking another file and another application, to identify the issue,

Considering, you've already done a hardware test and it passed, it's safe to say, it's not a hardware issue, however, to be sure, let's update the BIOS and the Chipset drivers, using this link: https://hp.care/2B3MVQS

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Atluri]

Thank you !! I have tried 7 Zip. It took just 30 seconds. Problem solved !!!

I have already updated BIOS and chipset drivers. Previously, I tried to unzip using windows built-in zip functionality, that was extreemly slow.

[Riddle_Decipher]

@Atluri

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂