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‎12-10-2021 03:50 PM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I cannot get to this screen. I have tried over and over to restart and use the fn+F2 button repeatedly, but this menu will not load. The battery is not calibrating automatically so this is my only option. Please can I have some support?

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3 people had the same question
2 REPLIES 2

‎12-10-2021 04:32 PM - edited ‎12-10-2021 04:39 PM

HP Recommended

Have you gone to the Software and Drivers page for your laptop and downloaded the latest HP PC Hardware Diagnostics UEFI file? I think it is the same for all laptops, if so this is the direct link- HP PC Hardware Diagnostics UEFI 

 

edit- and to start HP PC Hardware Diagnostics UEFI from bios press esc and F2 not fn and F2.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
1 person found this reply helpful
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‎12-16-2021 02:38 PM

HP Recommended

Yes, I have, but just not working! I'm very stuck now!

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