F5/Backlit Key not working

[chriscrow]

Hello, my F5/backlit key stopped working, it's the only key that doesn't work, in any state. I've tried to remap keys in order to backlight my keyboard, but it won't work. I don't want to change my keyboard or anything like that, I just want to have the backlight constantly on, possibly using a software solution to turn it on again. 
My pc is a OMEN by HP - 17-w102nl. I've already update to the latest bios, and tried to fix my hotkeys via HP support programs.
Thanks for your help. 

[Jeet_singh]

@chriscrow,

Welcome to the HP Support Forums 🙂 I see from your post that you are having concern with keyboard backlighting on your HP Omen notebook. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to update the drivers either using Windows update or using HP Support Assistant.

Did you try to update the Bios?

In the meantime, let's try these steps here: 

If you're not sure, please go through the support document for - HP Notebook PCs - Turning a Backlit Keyboard On or Off

In case if the keyboard backlight stopped working, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, I would suggest here is to update the Bios on your computer from  HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.