FAILED SSD HARD DRIVE

[CNWS52]

HP SSD S700 2.5" 500GB FAILED. NO RESPONSE. P/N 2DP9911#ABC.  Bought USB SATA cables to test and still no response. My SSD is probably at end of or out of warranty. Now I do not trust SSD Drives. 

All information is lost.

[Riddle_Decipher]

@CNWS52 Greetings from the HP Community!

How did you conclude that the SSD has failed? Did you run any hardware tests? Or is it that its no longer getting detected on the device? 

Could you check the SSD on an alternate device?

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[CNWS52]

hard drive failed (not detected) and was replaced. I tested the SSD using USB SATA cable. No response.

[Riddle_Decipher]

@CNWS52 Is the SSD compatible with the device? Did you check the maximum storage and type supported by the motherboard? If not, please do as it makes a huge impact in the way the hardware works,

Also, please check if the SSD works on an alternate device and get back to us with the results.

[CNWS52]

The SSD was working fine for much more than a year. It failed unexpectedly. I tried it in another device with no luck. No motherboard issues. New hard drive fixed my problem.

[Echo_Lake]

@CNWS52
Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.