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HP Recommended
HP ENVY x360 - 15-cn0019tx
Microsoft Windows 11

this has been happening for a while I had upgrade from 1903 on windows 10 to 20H1 and my fingerprint stopped working and ever since then. I have gone into device manager and uninstalled the driver and restarted, gone onto hp official website and downloaded the drivers and that is the things that I have tried. 

My laptop is a HP ENVY x360 - 15-cn0019tx

fingerprint sensor is called Synaptics WBDI Fingerprint Reader - SPI 093 and

this is what it says on device status 

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I managed to fix it by going into the bios turning off secure boot then load into windows and then you go back into the bios and turn it back on and it now works

View solution in original post

4 REPLIES 4
HP Recommended

Hi:

 

See if Windows Update has a fingerprint driver waiting to be installed along with any others.

 

They may appear under the Optional Updates section on the Windows Update menu>Advanced options section.

HP Recommended

I managed to fix it by going into the bios turning off secure boot then load into windows and then you go back into the bios and turn it back on and it now works

HP Recommended

How do I get into the BIOS

 

HP Recommended

Well for my laptop when you turn your laptop on spam F10 and it should bring you to the bios if that doesn't work try spamming the escape key (ESC) when booting up instead

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