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- FIngerprint sensor not working after windows update

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11-08-2021 02:10 AM
this has been happening for a while I had upgrade from 1903 on windows 10 to 20H1 and my fingerprint stopped working and ever since then. I have gone into device manager and uninstalled the driver and restarted, gone onto hp official website and downloaded the drivers and that is the things that I have tried.
My laptop is a HP ENVY x360 - 15-cn0019tx
fingerprint sensor is called Synaptics WBDI Fingerprint Reader - SPI 093 and
this is what it says on device status
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
{Operation Failed}
The requested operation was unsuccessful.
Solved! Go to Solution.