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FPS Drop due to CPU clock speed dropping low while charger plugged in !

HP Recommended
15-Dw0004nk
Microsoft Windows 10 (64-bit)

Hello everyone,

So, I bought yesturday this laptop with these specs:

Product name : 15-Dw0004nk

CPU: i7-8565U

RAM: 16 GB DDR4 2400Mhz

GPU: MX250

and when i play League of Legends while the charger is plugged in, I get 200+ fps then after 10-ish seconds , the fps goes to 15~20 for couple seconds and the cpu clock runs at 0.3 ghz, then everything goes back to normal and cpu speed too (3~4ghz), and this happens only while the charger is plugged.

Here's what I did so far: 

-Made sure that BIOS is updated to the latest version.

-Made a fresh install of windows and installing all drivers from HP

-Put the power profile more on "High Performance".

 

Note that if i disable turbo boost using a 3rd party program, the problem disappears but the CPU clock speed is stuck at 1.7Ghz which is not so great.

 

Thanks in advance !

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HP Support Agent
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Message 2 of 2
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HP Recommended

@AM666, Welcome to HP Support Community!

 

The league of legends game requires the following system requirements-

· CPU: 3GHz Processor (supporting SSE2 instruction set or higher) 

· RAM: 4GB RAM. 

· HDD: 16GB Free Space. 

· GPU: Nvidia GeForce 8800 / AMD Radeon HD 5670 or equivalent video card with dedicated memory of 512MB or higher VRAM. 

· OS: Windows 7, 8.1, or Windows 10.

 

And you computer is not designed for gaming purpose, it is for day-to-day use.

 

As you already tried, disabling turbo boost will resolve the issue.

 

If you need further assistance on this, reach out to the HP Support in your region.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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