FPS cap, CPU throttling and keyboard ghosting

[DR3AM3R]

Hi, I bought HP Omen 17 two weeks ago. First thing I did after updating system and all drivers, was installing CS:GO to test the performance. Unfortunately no matter what settings or resolution I set, FPS couldn't go over ~200. Same thing happened in Fortnite (all lowest settings, resolution 640x360) and ~200 FPS max. Something is clearly blocking efficiency (G-SYNC and VSync off, FPS limit ingame set to unlimited).

Second thing that worries me is CPU thermal throttling. I tested System Stability with AIDA64 and it shows 20% throttling right from the start of the stress test. Temperatures stayed around 90 celsius degrees.

Last thing is keyboard issue. What I noticed while playing games, sometimes when i press a key, it doesn't respond at all. I may hold my finger on it pressed down but there is no action. I have to press it again. For now it happened with 'W' and 'A' key for sure.

Feel free to ask me about more details you need. I really hope I can get some help here. Sorry for my English as it is not my native language. 🙂

[DavidSMP]

@DR3AM3R,

Thank you for posting in the community and a good day to you. I reviewed the post. I will be glad to assist you. Brilliant troubleshooting and excellent description of the issue. Kudos to you for that.

• Did you try playing these games in different browsers?
• I understand that the drivers are updated. But Is the bios up to date?

Please note that HP does not rely on third-party software to determine the computer's performance.  Let's try these steps:

Run complete Hardware diagnostics from this link:https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures) to eliminate hardware failure. Run the extensive tests as the computer temperature reaches 90 degrees Celsius.

Once we establish that the hardware is functional. then perform these steps:

• Run all the latest Windows 10 updates and ensure that they are completely up to date.
• Then run a Internet speed test on your internet. It may be slow.
• Then update the router's firmware.

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.com/drivers  Select the country and type the product# of the unit. Then follow the onscreen instructions.
• Also run all the latest HP support assistant updates if available.

Later ensure that you reset the browser and check again by playing these games.

Also try other browsers like Firefox or Google Chrome.

Now check for issue resolution.

• If it continues, then perform all relevant steps from this link: https://support.hp.com/us-en/product/omen-by-hp-17-an000-laptop-pc/15551440/document/c05523023 (HP OMEN PCs - Improving Latency and Reducing Lag (Windows 10)
   
• Also follow all relevant directions from this link: https://support.hp.com/us-en/product/omen-by-hp-17-an000-laptop-pc/15551440/document/c05525831 (HP OMEN PCs - Improving Video Game Performance or FPS (Windows 10)

Then check for issue resolution. If it continues, update the graphics drivers from the Original manufacturer's website.

Now check for issue resolution. If it persists then try these steps:

• Then create a new local user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...
• Log into the new user account after restarting your computer and check if it gets fixed.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

.

[DR3AM3R]

Thank you for your reply.
I don't understand why did you mention browsers. I didn't write anything about browser games or applications (it was about CS:GO, Fortnite and other "normal" games).
I did all you asked for and nothing changed. I will list everything below.

1. All drivers, Windows 10 and BIOS are up to date.
2. HP Support Assistant found no possible updates.
3. Hardware diagnostics found no issues.
4. Uninstalling display drivers didn't help as they update automaticly with Windows Update.
5. I tried metodes from linked HP Support documents. Didn't help.
6. My one and only user is an Administrator so I didn't have to create new one.
7. My browser, router and internet connection are all perfectly fine. Just to be clear. 🙂

One more thing I checked is the CPU temperature when playing a game. (Yes, I used third-party software to do that. :-/) It stayed in between 64-69 degrees Celsius. So it is not CPU overheating that causes performence drop (relatively low FPS).

[DavidSMP]

@DR3AM3R,

Thank you for your patience and your candid reply. It is wonderful to have you back and your persistence is greatly appreciated.

I mentioned about browsers if it involved online gaming also. So, in this case, to isolate the issue correctly to not being software related, please back up your data and reset windows to factory settings and  by following instructions from this link: http://support.hp.com/ca-en/document/c04742289

If the issue persists, even after this then there is more to it than meets the eye and the product needs to be serviced. I am being honest about it here without beating around the bush and keeping your best interest in mind.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 Cheers!

[DR3AM3R]

I already reset Windows several times. It didn't change anything. 😕

[DavidSMP]

@DR3AM3R,

I read your quick response and thank you for your efforts. It is great to have you back and your patience is immensely appreciated.

There is more to it than meets the eye. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Thanks and have a great day ahead.