FREEZE ISSUE

[agiljo]

hello .. i just bought my laptop a 2 weeks before.. updated everything and install some softwares.. played some games then it started to freeze.. i have done every possible measure to stop this freeze.for ex(pc reset,restore point,hardware diagnostics tests etc.) every 30 min i mean EXACTLY 30 mins my laptop freezes..even when you play a game or a song or you watch a movie.i dont know why it freezes .. is it because of hardware ? please help me..

[The_Fossette]

Hi @agiljo

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed the post and I understand that the computer is freezing in every 30 minutes.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

Follow the steps in the below link to resolve this issue.

Click Here

If the issue persists, I recommend you to contact phone support to service your computer.

Follow below steps to contact support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your

contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone

number

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[agiljo]

It was fine after updating bios and energy power plan .. worked well until i shut it down and used after an hour..it again started to freeze .i have to restart it all the time to make it work without any freezing issues..i need serious help .

[A4Apollo]

Hey there! @agiljo, thanks for the reply.

Thanks for trying out the steps.

As you mentioned that your computer freezes until your restart your PC.

Please try running a system diagnostics test on your PC.

Turn on your PC keep tapping the F2 key system diagnostics screen will appear. 

Run the system test and provide us the results.

Refer this article to know more about system diagnostics.

Hope to hear from you soon!

Cheers! 🙂

[agiljo]

i have already mentioned in my post that i have passed all the diagnostics tests.. please give me a different solution because i have tried all the common ones ..

[A4Apollo · Accepted solution]

Hi! @agiljo, thanks for the quick response.

Please try the steps recommended below.

Disable AppXSvc

Press Windows key + R, input regedit and then click OK.
Once in the Registry Editor, navigate down the following folder path:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\AppXSvc
When here, double click the Start DWORD in the right-hand pane. Change the Value data to 4, click OK, then restart your system. Change this back to 3 if you want to enable AppXSvc again.

Create a New User Account

To do this, press Windows key + I to open Settings. Then navigate to Accounts > Family & other people. Beneath Other people, click Add someone else to this PC.
On the new window, click I don’t have this person’s sign-in information. Then click Add a user without a Microsoft account. Fill out the fields and click Next. Then log out of your account and into the new one.

Uninstall Antivirus if you any installed on your PC.
 

Also, please update the graphics driver from this link.

Let me know if this works!

Have a beautiful day ahead! 🙂

[agiljo]

thank you so much my issue has been solved 🙂

[A4Apollo]

Hi! @agiljo, Thanks for the reply.

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,            

Have a great day! 🙂

[agiljo]

i dont know why but the problem has come again 😞 i tried using ubuntu and it did not show the issue .. i really dont know why i received a faulty preinstalled windows 10 because i dont find any problem with the hardware. please suggest me a firm solution .. in need of windows badly 😞

[The_Fossette]

Hi @agiljo

Thank you for posting back.

I recommend you to reset the computer back to its original factory settings and perform a recovery.

NOTE: Recovery will erase everything from the computer, please take a backup before doing recovery.

Follow steps in the below link " Recovery using HP recovery manager"

http://hp.care/2d8t85o

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!