Failed Windows Update for Version 11 AND camera not working (may be related/not or hardware issue).

[EABlevins]

Failed Windows Update for Version 11 AND camera not working (may be related/not or hardware issue).

Noticed camera was not working.  Then when trying to problem solve by running diagnostics,  updating, downloading drivers etc. given the following error messages:

Troubleshooting shows WINDOWS UPDATE ISSUE.  Will not upload Version 11 22H2 and error given when searched on internet says that both Version 10 and 11 have had this problem ERROR 0x8007000b.   System states I have Version 11 21H2

A secondary problem is the camera and we have tried to upload new drivers, delete current, etc. ERRORS 0xA00F42A0<SceneSwitchFailed> (0x80004003)    Another error received was 0xA00F4244 <NoCamerasAreAttached>

[Anand_Andy]

Hi @EABlevins,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 15.6 Inch Laptop PC 15-Ep1000 Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Video card & Camera drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then please follow the steps mentioned in this document: HP PCs - Webcam Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!