Failed hard drive

[Asdf812]

We purchased my computer two years ago, and just two weeks after the purchase, the hard drive failed. At that time, I received a replacement from HP. Unfortunately, the hard drive has broken again. Our IT department has advised me to contact you, as the device is still under warranty until March 2026 (please see the attached document for reference).

[Hawks_Eye]

Hi @CND3051BLF 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m really sorry the hard drive has failed again—it’s incredibly frustrating when a system you rely on becomes unusable, especially after a previous replacement. You’ve done everything right by keeping track of the warranty and reaching out with clear details. 

Let’s walk through a focused recovery path to help you confirm the failure and prepare for next steps.

 

Step-by-step actions to confirm hard drive failure and prepare for recovery

1. Run HP UEFI diagnostics

This checks the drive at hardware level and provides error codes.

1. Power off the computer.
2. Power it on and immediately press Esc, then F2.
3. Select Component Tests > Storage > Quick Test.
4. If the drive is detected, run the test and note any error codes.
5. If the drive is not listed, it may be disconnected or failed completely.

This helps confirm the failure and provides a reference for your IT team or service provider.

 

2. Check BIOS for drive detection

1. Power on and press Esc, then F10 to enter BIOS Setup.
2. Navigate to Storage Configuration or System Information.
3. Confirm whether the internal drive is listed.

If the drive is missing here, it’s likely a hardware fault.

 

3. Prepare for clean OS installation (if drive is replaced)

If your IT team replaces the drive or confirms it’s functional:

• Use another PC to download:
  Windows 11 Installation Media
• Create a bootable USB and install Windows on the new drive.
• After setup, visit:
  HP Software and Driver Downloads
  Enter your product number to install chipset, graphics, audio, and wireless drivers.

Let me know what you find in diagnostics or BIOS. If the drive is confirmed failed, your IT team can proceed with replacement and recovery. 

You’ve done everything right by staying observant—I’ll be here to guide you further if needed.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye