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‎06-19-2021 05:49 PM

HP Recommended
Product: HP Notebook-15-f272wm

Need to know what the following failure code means for my HP Notebook please.                                                     Failure Code: MAN78F-61PAMA-MFPWMF-60TQ03 Product ID: N5Y05UA#ABA 

1 REPLY 1

‎06-19-2021 06:34 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MAN78F-61PAMA-MFPWMF-60TQ03OK00000000006/19/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04763947.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing solid state drive.

 

After you replace the drive, you can reinstall W10 for free by using the media creation tool.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and software from your notebook's support page.

 

HP Notebook - 15-f272wm (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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