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Failure ID 6ahkgf-8g89m6-gxgk7f-401u03

HP ENVY x360 - m6-aq103dx; Product Number W2K45UA
Microsoft Windows 10 (64-bit)

I’ve had many blue screen errors in the last several weeks.  After looking online, I ran a memory test on boot up and got an Failure ID 6ahkgf-8g89m6-gxgk7f-401u03 – Memory Module. 

An old forum mentioned that this may be a DIMM error.  Which may make sense since SOME of the blue screen of death errors were

 

POOL CORRUPTION IN FILE AREA

ATTEMPTED WRITE TO READONLY MEMORY

PFN LIST CORRUPT

IRQL NOT LESS OR EQUAL

MEMORY MANAGEMENT

DPC WATCHDOG VIOLATION

 

What is my best solution at this point, does this sound like a physical DIMM memory issue?  My specs say I have 2 modules – one 8GB and one 4 GB (12 total) is there a way to test them individually?

Thank you for the help!

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Failure ID 6ahkgf-8g89m6-gxgk7f-401u03

Hi:

 

Unfortunately, the code did not report which DIMM was faulty.

 

Memory Module Failure (no DIMM id)

 

So what I do is remove one of the memory modules, and run the PC off the remaining one.

 

If I continue to have issues with the memory module, I remove that one, and install the other one and test it.

 

Most likely only one is bad, and you have a 50-50 chance of yanking the bad one first.

 

If the chip is really bad, the PC may not even boot up.

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Thank you.  I was able to find a video online and took the back of the computer off and reseated the DIMM cards.  It ran one test as good, then I ran another for good measure and it failed.  I had a 4GB and an 8GB card, so I took out the 4GB and ran several tests - all of which passed.  

I guess I need a new memory stick.  Is there a certain type of memory that I need to be looking for and can I get a something larger than the 4GB that I took out, like a 16GB or change both to 16GB?  The model that I took out was a m471a5143ebo-cpb

 

It has written on it also 4GB 1Rx8 PC4-2133P-SAO-11

The slot I took it out of said DDR4 STD

 

I've seen memory online that is a 2400MHz, versus the 2133P (assuming thats also the MHz), will that work the same (the 2133MHz is 4x the cost of the 2400MHz).

 

Unsure if the SAO-11 is important or not.  Any help on this is greatly appreciated!

 

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You're very welcome.

 

The service manual indicates the max is 2 x 8 GB.  See chapter 1.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

Crucial also indicates the max is 16 GB (2 x 8 GB).

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/envy-x360-m6-aq103dx

 

Yes, the 2400 MHz memory will work.  It will downclock to 2133 MHz because that is the fastest speed the 7th gen core processor can run the memory at.

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Thank you! I hope others can benefit from this as well, you've been a great resource!

 

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Anytime.

 

Glad to have been of assistance.

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