Failure ID： 9BSEXS-7Q4C58-MFPWMF-61VX03

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Failure ID： 9BSEXS-7Q4C58-MFPWMF-61VX03

I tried to reinstall Windows10 on my HP laptop and I inserted the USB instillation media created on Micro official website, but I saw screen showed only Windows logo with cursor rotation, no further changing. What I should do?

[Paul_Tikkanen · Accepted solution]

Enter the required information at the link below and it should provide an overview of the problem and the most likely way to resolve it.

HP Customer Support - Service Center

If the code is in reference to a hard drive failure, you will probably have to install a new M.2 SSD and reinstall the operating system.

Below is the link to the service manual:

HP Spectre x360 Convertible PC (model numbers 13-4000 through 4099 and 13-4100 through 4199) and HP ...

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I am grateful for your valuable and informative reply. I replaced the old one with a 500 GB SSD and reinstalled the operating system associated with updated drives. Now, it functions never better. Inspired by your advice, I am considering upgrading the RAM to 16 GB but unsure if it is operable. After taking on new vital elements, I have had an extraordinary experience with HP online services, making me comfortable and pleasant. Coping with computer issues, indispensable in the digital world, is convenient and confident, as is utilizing HP's after-sales service. It is not perfect, but it is on the way to perfect. My next computer is absolutely an HP.

Working on the HP laptop is brilliant and fascinating.

[Paul_Tikkanen]

You're very welcome.

Below is the link to the product specs for your notebook:

HP Spectre x360 13-4020nd Product Specifications | HP® Support

According to the specs your notebook comes with 8 GB DDR3L SDRAM (onboard) memory.

'Onboard' means the memory is an integral part of the motherboard and cannot be upgraded.

Chapter 3 of the service manual indicates that motherboards came with either 4 GB or 8 GB of onboard memory, so your notebook has the most memory HP offered in the model series.

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Your reply is a qualitative leap that leads me to insight into the macrocosm and Microcosm of the computer world, like opening a window to it. In light of your hint, I reread the manual you linked, which navigates me surfing in the sea of knowledge. I have much to learn and to do. Be my teacher. Have a lovely day! ^_^

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

You have a great day too!

Cheers,

Paul