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‎01-13-2020 03:45 PM

HP Recommended
Product: HP Laptop 640 G2 / ID_L8U34AV
Operating System: Microsoft Windows 10 (64-bit)

HD # 1 Failure ID: GK4F1Q-000A0D-MFGK7F-60RL03

Product ID: L8U34AV

 

HP Probook 640 G2

 

I am not sure what this error means, HP community please help !

 

- Another IT

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2020 04:05 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04919621

 

After you replace the hard drive, you can reinstall W10 using the HP cloud recovery client utility at the link below.

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached the instructions for how to use the utility below.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-13-2020 04:05 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04919621

 

After you replace the hard drive, you can reinstall W10 using the HP cloud recovery client utility at the link below.

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached the instructions for how to use the utility below.

Was this reply helpful? Yes No
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