Failure ID

[JaiC]

Hello. I received a Failure ID 9BU1W0-9029HD-XD7UQK-608103 concerning hard drive  SMART hard check. 

I did a hard reset and ran diagnostic tests. Is the only solution to buy  new hard drive? (Say it ain't so)

Thanks.

[Paul_Tikkanen]

Hi:

The code you received, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means that the hard drive will fail in the near future.

If you can still get into Windows, back up any files you don't want to lose as soon as possible.

Then you can either continue to use the notebook until the hard drive completely dies, or replace the hard drive now, and reinstall the operating system.

Below is the link to the service manual for your notebook. The hard drive R & R procedure can be found in chapter 6.

http://h10032.www1.hp.com/ctg/Manual/c05493257

After you replace the hard drive, you can reinstall W10 for free as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412