Failure details - Battery Check

[P_Sh]

Failure details - Battery Check.:

Failure ID:9GBQ48-CNXCRP-MFGJLJ-C72S03

Test date:2025-11-07

Component tested:Battery Check.

IMPORTANT:The test found a problem with the battery and it may need to be replaced..

Today I encountered this issue. As I understand, the battery needs to be replaced.

[Raj_05]

Hi @P_Sh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message you encountered indicates that there is a possible issue with your HP laptop's battery. The failure ID suggests that the battery has been tested and identified as faulty. This specific test result advises that the battery may need to be replaced.

Verify the Battery Status:

• Use the HP Support Assistant to check the battery health status. The tool can provide insights into the battery's condition, such as whether it's recognized, its charge level, and its capacity health.

Use HP PC Hardware Diagnostics (UEFI):

• This tool can be utilized to run diagnostic tests to confirm the battery's condition. It can help verify whether the battery is operating as expected or if it requires replacement.

Inspect the Battery:

• Perform a visual inspection to check for any physical damage or issues with seating inside the battery bay.

Replacement:

• If the tests consistently report failures and the battery's health is deemed poor, proceed to replace the battery with a new, compatible one.
• Ensure to purchase the battery from a reputable source, preferably from HP or an authorized dealer, to ensure compatibility and reliability.

Installation:

• Follow guidelines in your HP Maintenance and Service Guide for safely installing the new battery. Remember to follow electrostatic discharge precautions during the installation.

Battery replacement is vital when issues are found to prevent potential damage to the laptop and to ensure optimal performance. Always ensure you follow proper safety and installation procedures when handling hardware components.

I hope this helps.

Take care and have a good day.

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[P_Sh]

Hello @Raj_05

Today I ran the test in two ways and got different results (the battery connector was disconnected today and reconnected).  What can be trusted?.